Guest Relations Officer

Your Role

As a Guest Relations Officer, your responsibilities will include:

Excellence Operational Tasks:

• Orchestrating the client journey from arrival to departure, ensuring every moment reflects the excellence of Clinique La Prairie.
• Responding rapidly and consistently to guest requests throughout their stay with quality-focused service.
• Personalizing every guest experience by cultivating a deep understanding of individual preferences.
• Anticipating guest needs and coordinating specific requests with precision and care.
• Transforming every client interaction into an opportunity to deliver service recovery with elegance and turn challenges into client delight.
• Collaborating with all departments to ensure seamless and exceptional service.
• Handling guest payments efficiently and in accordance with established protocols.

Innovation and Service Excellence:

• Identifying opportunities to enhance service standards through guest feedback analysis.
• Contributing to optimized Net Promoter Scores (NPS) by proposing and implementing targeted initiatives.
• Supporting new team members by sharing best practices and maintaining high operational standards.
• Adhering to and continuously improving the service blueprint to elevate every step of the client journey.

What We’re Looking For

We are seeking a professional with a unique blend of luxury service expertise and a passion for client satisfaction:

• Education: CFC de commerce, master’s degree or equivalent; a degree in hospitality management is strongly preferred.
• Experience: Proven experience in a luxury hospitality environment (e.g., Four Seasons, Ritz Carlton, Mandarin Oriental) or high-level client relations is essential.
• Familiarity with luxury quality standards (e.g., LQA, Forbes) is an asset.
• Languages: Advanced proficiency in French and English is mandatory; additional languages are an asset.
• Skills: Exceptional communication, organizational, empathic, active listener, client-oriented attitude, and team collaboration abilities; a demonstrated capacity to anticipate and exceed the expectations of international clients.
• A passion for creating unforgettable guest experiences and thriving in a collaborative environment.

Working Conditions

• Schedule: Variable shifts between 7:00 AM and 11:00 PM, 42.5 hours per week.
• Weekend Availability: Mandatory presence on weekends to ensure optimal guest reception.
• Rest Days: Two consecutive days off per week.

Why Join Us?

We care for our team as much as we do for our clients, offering a comprehensive range of benefits:

• Health & Well-Being: contribution to health insurance, private accident insurance, and discounts on various treatments at Clinique La Prairie.
• Work-Life Balance: 25 vacation days, annual closure between Christmas and New Year
• Financial Perks: Public transport contribution, discounted lunch menus, jubilee gifts, a referral bonus, and discounts on products and fleet offers from renowned brands.
• Team Spirit: Participate in themed days, teambuilding events, and staff celebrations, plus access to sports and leisure activity clubs.
• Career Development: Internal mobility opportunities and continuous growth in a dynamic, prestigious environment.

Your Impact

Be the face of our exceptional service, collaborating with a dedicated team to deliver world-class experiences. At Clinique La Prairie, you’ll grow professionally while making a difference in the lives of our clients.

Ready to offer a transformative experience to our clients?

Apply now and embark on a rewarding journey with us!

Note to Recruitment Agencies

We greatly value the support and collaboration of our trusted recruitment partners. At this time, however, Clinique La Prairie will be managing the recruitment process for this position internally.

We appreciate your understanding and look forward to working together on future opportunities.

Additional Information:

• Workplace: Clarens - Montreux
• Contract Type: Permanent (CDI)
• Activity Rate: 100%
• Start Date: 01.02.2025

We Offer You:

An enriching, dynamic environment with first-class benefits. A highly stimulating and welcoming workplace where your talents will be valued, along with a salary package aligned with your skills.

For more information about our organization, please visit:
https://www.cliniquelaprairie.com/fr
https://cliniquelaprairiemedical.com/

Our recruitment team reviews all applications and will keep you informed as soon as possible. However, if you do not hear from us within three weeks, you may consider your application unsuccessful. Please note that in this case, we will not retain your application file.