Client Activation/ CRM Project Manager Retail
Key information
- Publication date:17 December 2024
- Workload:100%
- Contract type:Temporary
- Place of work:Genève
We are seeking a highly motivated and experienced Client Activation Project Manager. In this role, you will be responsible for managing projects, with a particular focus on initiatives related to clienteling tools, satisfaction measurement, and performance reports. You will work closely with internal teams (our markets) and external stakeholders.
Our client is a multinational corporation recognised as a leading player in the global market.
Description
Clienteling Tool for Internal and External Boutiques:
- Onboarding and Training: Oversee the onboarding process for new users and provide training on new features.
- Support Management: Handle support tickets related to the platform and ensure timely resolution.
- Feedback and Improvements: Collect user feedback and create change requests to enhance the platform.
- Regular Updates: Participate in monthly/bi-weekly meetings with project owners to discuss progress and challenges.
- Clear Communication: Keep stakeholders informed about project status, updates, and any issues.
Client Satisfaction Initiatives:
- Survey Management: Develop and manage new surveys, including content creation, translation, and testing.
- In-Depth Analysis: Analyze client satisfaction data to uncover insights and create action plans for improvement.
- Regular Updates: Attend monthly/bi-weekly meetings with project owners to review progress and address challenges.
- Clear Communication: Ensure stakeholders are regularly updated on project status and developments.
Performance Monitoring:
- Collaboration with Data Analyst: Work closely with the Data Analyst to track platform performance, identify improvement areas, and share best practices.
Profile
- Retail Experience
- Experience in Clienteling and Satisfaction Projects
- Project Management Skills and Analytical Thinking
- Business Oriented
- Experience in Salesforce Service Cloud or Marketing Cloud is a Plus
- Experience with Dashboarding
- Fluent in French and English
- Ability to Work Independently and as Part of a Team
- Proficiency in Project Management Methodologies and Tools
Job Offer
Must-Have Skills:
- Retail Experience
- Clienteling tools
- Satisfaction measurement
- Performance reports
- Project management
- CRM
- Ideally knowledge Salesforce Service Cloud or Marketing Cloud is a Plus
If you are passionate about driving client satisfaction and performance through effective project management, we would love to hear from you
