Welfare Coordinator (Summer)

Welfare Coordinator (Summer 2025)

Brighton Adults

Full Time/Fixed Term

Are you looking to gain international business exposure while supporting students from around the world? Join EF Education First as a Welfare Coordinator, where you’ll ensure students' wellbeing, provide guidance, and create a safe, welcoming environment. Use your empathy, resilience, and organizational skills to be part of our mission to open the world through education.

EF’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role

EF is seeking a detail orientated, organised and empathetic individual to join our summer team as a Welfare Coordinator, at our Brighton International Langauge Campus. In this vital role, you’ll ensure the wellbeing of our students, offering support for a variety of needs while creating a welcoming and supportive environment.

This position is ideal for those looking to enhance their customer service and operational skills while gaining experience within an international organization. You’ll collaborate with different departments, assist students with welfare concerns, and play an active role in shaping a safe, positive and inclusive campus atmosphere.

If you’re approachable, adaptable, and ready to make a difference in students’ lives, this is your chance to join us in opening the world through education.

This role is on a full time (5 days per week), fixed term basis running throughout July & August 2025, with permanent job opportunities available at the end of summer.

Responsibilities

• To support the Student Services Manager in delivering excellent welfare provision and outstanding customer service
• To support students in their daily life and enable them to achieve the best experience and highest learning possible
• To ensure standards of accreditation bodies are maintained
• To ensure all health and safety requirements are adhered to
• Daily attendance checks
• Take particular interest in all aspects of school life which affect U18 year old students
• Managing medical appointment bookings and accompanying students to them
• Escalating welfare concerns to manager/sales offices where appropriate
• Ensuring welfare information is clearly displayed around the school
• Updating welfare information in Student Handbook
• Assisting Student Services Manager with welfare induction to new students
• Participating in student feedback activities such as first week evaluations and student council meetings – following up on issues raised
• Ensuring a welcoming environment to all students with any welfare queries
• Supporting Student Services Manager in training any temporary or intern staff in the team
• Shares the emergency telephone rota with other staff

Requirements

• Highly motivated, energetic, positive
• Mature, common sense approach
• Excellent customer service skills, communication & people skills
• Enjoys working in a busy & varied service environment
• Highly organised with attention to detail
• Comfortable around teens and young adults
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Flexible attitude to work and creative problem solver
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the UK at commencement of employment

Why you will love working with EF

• Continuous professional development
• Exposure to international business
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Pre summer training
• Access to EF Hello language learning
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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.

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