Technology Support Engineer

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Job Description

Technology Support Engineer

Location: Zurich, Switzerland

The Future Begins Here

At Takeda, we are creating a future-ready organization, one that evolves at the speed of science and technology using data and digital to meet the needs of patients, our people, and the planet.

To make that happen, we need your help.

Grow your data and digital skills, create, and enhance solutions for patients around the globe, and help us create a data and digital-forward Takeda.

This is a unique opportunity to become the heart of our internal innovation engine.

Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

The Opportunity

As our successful Technology Support Engineer, you will support solutions engineers on one or more software applications.

You will participate and execute technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas: End User Support, Hardware troubleshooting and repair, Operating systems and software, and Tools and processes.

Key Accountabilities:

• Investigates issues, analyses solutions, and implements technical changes on small projects.
• Analyses requirements, and maintains, tests, debugs, and integrates application components.
• Supports on making decisions on guidelines and policies and may look to others to help in the support of making decisions.
• Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
• Provides application software development services or related technical support in solutions maintenance or in a defined project.
• Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
• Serve as local hands-on support for the managed IT infrastructure and the End User Equipment.
• Support on meeting rooms and meeting events
• Ensures that system improvements are successfully implemented.
• Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies, and procedures.
• Works under moderate guidance and direction.
• Understands key IT and Business objectives / goals and uses this knowledge within its own working field.
• Provide regular updates on planned Initiatives and reports on Technology Operations and projects.
• Ensure data accuracy on managed services.

Required Skills and Qualifications:

• Associate degree or equivalent.
• 1 to 3 years of relevant experience.
• Good oral and written communications skills, with analytical and problem-solving skills.
• Ability to write and speak in the English and local language.
• Efficient time management and coordination of tasks, working in a global IT environment.
• Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.
• Professional vocational training in Computer Science.
• Work continuously to enhance own skills and take proactive ownership.
• Excellent customer management skills.
• Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.

Preferred:

• Bachelor’s degree/Masters
• Working knowledge of ITIL
• Pharmaceutical industry and/or drug development business experience is a plus.

What Takeda can offer you

No investment we make pays greater dividends than taking good care of our people. We offer you:

• A meaningful career, grounded in our values .
• Continuous professional growth and global careers
• A diverse and inclusive network of colleagues
• A collaborative culture encouraging an entrepreneurial spirit and agile thinking
• A comprehensive salary and benefits package

About Takeda Corporate Functions

At Takeda, we are guided by our purpose of creating better health for people, brighter future for the world.

Every corporate function plays a role in making sure we – as a Takeda team – can discover and deliver life-transforming treatments, guided by our commitment to patients, our people, and the planet.

People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe, and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.

Ready to apply? Go to takedajobs.com

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