Student Concierge

Student Concierge

Permanent contract / Bulle, Switzerland

Glion Institute of Higher Education (GIHE), in the top 5 for Hospitality & Leisure Management by the QS World University Ranking, is a brand of the Sommet Education Group. Founded in 1962, GIHE is a private Swiss institution offering Bachelor's and Master's degrees in hospitality, luxury and event management to an international student body across three campuses in Glion and Bulle, Switzerland, and London, UK.

You share our values: Development, Distinctiveness, Joint commitment, Openness and Sense of service.

Responsibilities:

• Answer to staff/students/visitor's enquiries (phone, email, face to face)
• Deliver student concierge administration tasks including some cash handling
• Prepare and participate in students intake/graduation, check-ins & check-outs processes
• Manage mail & parcels delivery and the sending of external mail
• Update the student concierge inventory to check stock of material needed (stationery, card…) on a quarterly basis
• Manage sales of school merchandising and other items (tapes, boxes…) and inventory of it POS transactions (loading Polyright, taxes advance and payments, deposits…)
• Manage tuition payments and the communication related to it with concerned departments
• Handling various student concierge / reception administrative tasks
• Ensuring the management of the student concierge petty cash
• Handle shuttle reservations
• Coordinate the storage of students belongings
• Work with student data on the Academia, Secanda and Mercury systems (rooms, meal plans, etc.)
• Order and collect nametags (Glion, Bulle and London)
• Prepare keys and badges (ID) for new staff members, as well as keep track of them (employee key distribution folder)
• Supervise our Student Concierge Trainee and our BBA1 students on their workshops at the Student Concierge
• Proceed to weekly and monthly Bulle campus outlets petty cash reporting
• Be flexible to work on Glion campus when needed (driver's license an asset)
• Perform any other specific tasks that may be requested by the line manager

Profile and experiences:

• Either a commercial CFC, Hospitality or Business qualification or equivalent
• Experience either in a reception, guest relation, service, or administrative post
• Experience of working with young adults preferable
• Experience of multicultural environments preferable
• Empathetic personality and good team player
• Strong communication and organizational skills
• Service orientated and independent worker
• Pro-active, flexible and enthusiastic personality
• At ease with Internet, MS Office and databases
• Fluent in spoken and written English and French

Other information:

• Type of contract: undefined period of time contract
• Activity rate: 60%
• Start date: 01.05.2025
• Location: GIHE Sàrl, Rue de l'Ondine 20, 1630 Bulle