Assoc Ops Support Analyst

The Assoc Ops Sup Analyst is an entry level officer position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, and account maintenance.  Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.  

Responsibilities: 

• Review project requirements and assist with open Issues/ICaps to ensure timelines are met and the quality meets and exceeds customer expectations.
• Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed.
• Partner with Work Force Management to manage inventory and capacity planning to support staffing needs.
• Oversight of quality control and monitoring results to ensure business compliance with laws, regulations, and policy requirements on all operation activities and controls.
• Research and interpret standard information and identify inconsistencies in data or results.
• Assist in training team members as needed on new process and control requirements/enhancements.
• Prepare basic presentations for management and deliver/present as needed during meetings.
• Partner with Fulfillment Services and Third Party Vendors to support daily volumes and escalations as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience preferred
• Knowledge of Transaction Processing – Retail Bank and Cards Products and Services.
• Proficient in Microsoft Office applications.
•  Proven problem-solving and negotiation skills.
• Strong time management and decision making.
•  Consistently demonstrates clear and concise written and verbal communication.

 
Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

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