Senior Analyst Manager, Digital Infrastructure and Data
Key information
- Publication date:19 December 2024
- Workload:100%
- Contract type:Permanent position
- Place of work:Rue de Montbrillant 96, 1202 Genève
Contract Type: 100% - permanent position
Place of work: Geneva
Starting date: asap
About Switzerland for UNHCR, the Swiss Foundation for UNHCR
UNHCR, the United Nations Refugee Agency, is a global organization dedicated to saving lives, protecting the rights of refugees and building a better future for the millions of people forced to flee their homes.
Since 1950, UNHCR has responded to multiple crises on different continents and has provided vital assistance to refugees, asylum-seekers, internally displaced and stateless people, many of whom have nowhere else to turn. Its work was aimed at ensuring their rights, protection and assistance, preserving their dignity and well-being.
Switzerland for UNHCR (CH4U), is the UN Refugee Agency’s national partner for Switzerland. We support UNHCR's mission by mobilizing essential resources and raising awareness on behalf of those who are forced to flee.
To allow UNHCR to protect forcibly displaced populations, the Foundation needs the support of the Swiss people. Every Franc donated is spent in a responsible and transparent manner, and donations are tax exempt.
Switzerland for UNHCR also carries out awareness and advocacy initiatives to draw the general public’s attention to the challenges faced by people forced to flee around the world, and to what UNHCR does to protect them.
The Foundation is currently looking for a Senior Analyst Manager, Digital Infrastructure and Data. The Senior Analyst Manager will play a pivotal role in steering the Individual Giving unit and the entire organization towards data-driven decision-making.
ROLE
Within a growing team, this position reports and is under the responsibility of the Head of Individual Giving.
We are seeking a dynamic, versatile and proactive team player, with a strong interest in a strong non-profit brand and refugee/humanitarian issues. This position requires a strategic thinker with a keen eye for detail and a robust analytical skill set. The incumbent will be responsible for setting up CH4U data strategy, analyzing key metrics, providing actionable insights, developing the foundation analytical capabilities and overseeing the administrative, processes and data management functions of the back-office team.
MAIN RESPONSIBILITIES
- Develop a long-term data strategy for the entire Foundation. with a specific focus on marketing activities
- Serve as the lead analyst for the Individual Giving unit and the wider Foundation, focusing on critical metrics and analyses to inform short-term and long-term decision-making.
- Lead strategic and tactical plans on the kind of data needed to carry out complex analyses and supports data-driven decisions.
- Oversee the digital infrastructure and data operations, organizing work to ensure reliability and quality of the data, coherence and optimization of back-office processes, data governance, as well as participate to accessibility and security of IT assets and services.
- Together with the data service manager, oversee our digital infrastructure strategic developments with a view on connecting the data sources needed to get the fullest possible view of foundation’s performance and results over time.
- With the data service manager, improve our current infrastructure to centralize data to enhance our analytics capabilities, ensure that data is accessible by all applications, secure data, and comply with Swiss law. Develop and maintain forecast and predictive models, integrating various data sources to foresee trends and outcomes.
- Collaborate with key cross-functional teams to align data strategies with organizational goals.
- Act as a sounding board for key people in various departments to create the conditions for analysis, reporting of operational data, donor insights and follow-up.
- Oversee the framework, ensuring the timely accuracy of CRM figures and the automated reconciliation with the finance department. [LM1]
- Oversee donations earmarking and their proper allocation to projects
- Manage and guide team members in their daily activities, fostering a culture of continuous improvement, team spirit and innovation.
PROFILE
Experience
- 7 - 8 years’ relevant experience including several at similar level in digital analytics, data management, and business intelligence tools.
- Experience developing analytical insights for private fundraising and or a related marketing field considered a strong asset
- Experience and understanding of the humanitarian,?development?and sustainability?sectors
- Experience in team management and coordination of a data team considered a strong asset
- Sound understanding and knowledge of SQL, Data warehousing (BigQuery or other), BI Tool (PowerBi or other), Google Analytics, and other relevant analytical software and platforms.
- Experience developing and delivering data strategies
Education
- Bachelor’s or master’s degree in marketing, Statistics, Business, Computer Science, Economics, Mathematics, Engineering, Finance, or a related field.
Skills and Attributes
- Proficiency in digital technology
- Knowledge or experience working with Salesforce (or similar CRM), and Power BI (or similar BI Tool)
- High comfort level with quantitative analysis and statistics.
- Knowledge of JavaScript, HTML, and other web technologies is a plus.[LM2]
- Ability to model financial impacts and monitor business case developments.
- Solid understanding of marketing and fundraising practices and principles
- Very clear and systematic thinking that demonstrates strong judgment and problem-solving competencies
- Very strong ability to manage large size projects with delegated budget management
- Very high analytical skills
- Ability to demonstrate flexibility and do what it takes to get the job done.
- Ability to lead and motivate a team for optimum performance
- Very strong ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines
- Very well organized and structured with high attention to details, accuracy, process and results oriented
- Excellent written and oral communication and interpersonal skills in a fast-paced multi-cultural and multilingual environment?
- Very strong ability to interact with internal and external stakeholders with very strong negotiation and advocacy skills
- Comfortable at participating in the exploration of new areas of activities, challenging ideas and projects
Other requirements
- Knowledge, interest and a strong commitment for the work and mission of UNHCR toward refugees
- Excellent command of English, another Swiss national language (DE/FR/IT) is a strong advantage
- A plus: Knowledge of the Swiss Individual Giving landscape
Interested candidates can send their cover letter, CV and work certificates to Switzerland for UNHCR by email to Write an emailor via Jobup until 16.01.2025.
Easy Apply job applications will not be considered.
Only selected candidates will be contacted. The Foundation is an equal opportunity employer and proud to make diversity a strength.
