Project Manager (f/m/d)
HSBC Private Bank (Suisse) SA
Publication date:
06 October 2024Workload:
100%Contract type:
Permanent position
At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.
Here in France, you’ll help evolve and grow our business. Are you client oriented? Do you have a great experience in project management and client facing? Do you enjoy working in an international network? If you answered yes to any of these questions, we want to hear from you!
What you will do:
Join HSBC Global Payments Solutions (GPS) as a Project Manager, Client Implementation, within our Client Implementation & Integration team. At HSBC, our GPS Client Implementation & Integration team are dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions.
The role of a Project Manager in Client Implementation is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients onto HSBC’s channels and solutions, ensuring seamless transitions, driving satisfaction, and supporting excellence.
In this role you will:
• Support pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilizing your knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.
• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimizing friction.
• Employ proactive project management methodologies and utilize our scalable organization designs to manage multiple client projects effectively.
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.
• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.
• Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience.
• Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimize internal processes and project delivery.
• Stay updated on the latest developments in payments products and technology.
• Support the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.