Business Systems Analyst

📣 Qim info, who are we?

An IT engineering and digital services company founded in 2004, Qim info has offices in Switzerland (Geneva, Lausanne, Zurich & Basel) and France (Annecy, Lyon & Paris). As part of the MoOngy group, the company also benefits from an international development network.

As the 3rd largest IT company in French-speaking Switzerland (ICT Journal), Qim info is above all a group of consultants capable of intervening at all levels of an information system in different fields (Research & Development, Functional, Infrastructure & Networks, Data, DevOps, etc.) and different business sectors (Banking, Finance, Insurance, Luxury, Retail, Aeronautics, etc.). With over 650 employees, we’re always on the lookout for new talent!

📄Your tasks:

• Serve as a primary contact for a designated community of users

• Participate to delivery of the following services: gathering requirements, taking and following up user

requests, translating business requirements into functional and technical specifications, suggesting

process improvements, performing internal acceptance testing, and supervising user acceptance testing

• Participate in incident resolution, data extraction and other operational activities in support of specific

business applications

• Participate to meetings with business users and IS personnel for defining, prioritizing and resolving user

requests (day-to-day or project-related)

• Advise super-users on application usage, finding solutions and proposing workarounds when appropriate

• Participate in project preparation activities

• Support the IBS team and IS in improving internal processes

💼 Technical skills required:

• Strong IT background, especially in application development, testing and support

• Strong analytical skills and ability to deal efficiently with complex or multi-functional issues

• Good knowledge of business process analysis techniques and tools (Miro, Bizagi, Jira, Confluence, …)

• Advanced experience in translating business requirement into User Stories.

• Extended experience in Agile SCRUM methodology with proof of experience in similar business

domains. (perfumery, food industry, R&D, Pharma)

• Customer service oriented, flexible and open minded

• Willingness to travel to support application rollouts and other project activities

• Fluent in English

🏆 Job conditions

💼 Your profile

Deliver key services, including:

o Gathering and documenting business requirements.

o Handling and following up user requests.

o Translating business needs into functional and technical specifications.

o Proposing process improvements.

o Coordinating and supporting User Acceptance Testing (UAT).

o Advise super-users on application usage, finding and proposing workarounds.

o Coordinating system-wide changes across multiple platforms.

o Leading and participating in Unit Testing and UAT activities.

o Contribution to the testing strategy (both definition and execution phases)

• Manage L2 and L3 support, handling incidents in your area of responsibility.

🙌 Why to choose Qim info?

🛠 Recognised expertise in the world of consultancy, with an activity focused on ten or so business sectors and knowledge of all IT professions.

🤜🤛 Close proximity to our consultants and high-quality HR and management support to help them develop their skills and carry out their day-to-day assignments.

🥳 Joining us also means sharing more than just a coffee break! Qim tech talks, company evenings… We organise a whole host of events every year, so you’ll have plenty of great memories to share!

🔎 Want to find out more?

We look forward to receiving your application 😊

Porté par nos valeurs humaines et notre sens du service, nous vous aidons à trouver votre équilibre dans votre vie professionnelle et personnelle. Nos Business Unit Manager vous donnent accès à divers outils pour gérer et faire progresser votre carrière afin de vous accompagner dans la concrétisation vos propres buts.

Votre profil est unique et c’est pour cette raison que vous avez été recruté.e. Ici, dès le premier jour, tout est mis en œuvre pour vous permettre de réaliser vos ambitions.

Parce que notre collaboration va bien au-delà d’une mission ou d’un projet, nos équipes vous proposeront régulièrement des formations, en adéquation avec votre projet professionnel.

Votre contrat vient de se terminer ? Nous vous assurons un maintien de votre vie professionnelle au sein de notre équipe et la continuité de votre salaire.

Petite ou grande victoire. Nous avons toujours une bonne occasion pour faire la fête ensemble.