Enterprise Account Manager, Partner Success
Publication date:
16 November 2024Workload:
100%Contract type:
Permanent position- Place of work:Austin
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Enterprise Account Manager, Partner Success
Introduction to team
The Enterprise Account Manager is key to promoting and developing a high level of engagement and growth with Vrbo’s Enterprise level owners and Property Managers. The Enterprise portfolio consists of approximately 135 high value, high touch accounts that you will work collaboratively with to accelerate partner growth, enhance the traveler experience, and drive revenue on the Vrbo platform.
Make an impact!
Your primary focus is to improve the productivity and results from participating in Vrbo’s marketplace. You will continuously work to maximize your accounts production potential by utilizing and sharing unique data insights and trends to drive competitiveness and gain market share with partners. Some travel is required.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
In this role, you will:
-
Develop and prioritize a portfolio contact strategy
-
Build and manage relationships based on trust and aligned goals to influence partner growth
-
Establish performance goals in conjunction with partners, develop action plan, secure commitment, drive achievement to goals, and track success
-
Communicate daily with a portfolio of high-level customers and function as their primary point of contact for account optimization
-
Grow Vrbo market share by improving partner competitiveness
-
Continuously analyze and prioritize your pipeline, outbound activity, and adjust if needed to find ways to optimize your portfolio management strategy
-
Manage listing retention and drive Partner participation expansion within high demand and compression periods to satisfy travelers’ needs
-
Deliver high quality consultations at scale to achieve and exceed quarterly KPI targets as set by leadership
-
Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices); Establish credibility and relevance with partners by delivering trends, data, and market insights in an easy-to-understand manner to inform Partner recommendations
-
Drive content, rate, availability accuracy and competitiveness on the Vrbo sites to maximize booking conversion
-
Educate partners on the self-service features available on Vrbo
-
Keep abreast of key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market of your customers at local, national, and global levels
-
Gather feedback from partners regarding product enhancements and processes to drive Partner efficiencies and increase revenue; Communicate feedback internally to help drive continuous improvement
-
Create and deliver presentations to Partners and Peers
-
Attend industry events, visit partners, and present opportunities and insights to improve and grow their business
-
Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies
Experience and qualifications:
-
Bachelor’s Degree in related field; or equivalent related professional experience
-
3+ years of experience in customer success or account management
-
B2B, ecommerce or software consulting sales experience preferred
-
Knowledge of the vacation rental industry is a plus
-
Proficient in Microsoft Office
-
Knowledge of Salesforce or other CRM systems and Tableau
-
Exceptional Account Management: You prioritize and understand partners and customize engagement approaches; you can diffuse difficult, high-pressure, or contentious situations quickly; willing and able to have direct and frank conversations with partners; you build rapport with Leadership Team and across Vrbo
-
Commercial Acumen: You understand how many facets of the VR industry and how each may impact the business
-
You prioritize and manage tasks with minimal assistance and direction; you meet all team commitments and goals and demonstrate willingness and capability to take on additional tasks
-
Strategic thinking and planning: you have a curious nature to understand partner needs to align opportunities and create “win-win” situations that bring value for both Vrbo, Partners and Travelers; you are bias-to-action by actively engaging and following up with stakeholders until issues are resolved; you represent partner perspectives at Vrbo
-
Executive Presence: You effectively communicate with C-level partners with professionalism and confidence that influences business decisions
-
Data Driven Business Acumen: you use software, data, and tools to conduct analysis and derive insights; you translate data and insights into actionable improvements or growth opportunities and customize analysis and explanation of insights for each partner
-
Continuous Improvement and Agility: you are willing to learn and adopt agile principles; you look for improvement and feedback; you embrace changes and maintain work effectiveness even with changes in tasks and priorities
-
Internal Collaboration: you work well with cross-functional teams and use and build internal network
#LI-SL2
The total cash range for this position in Austin is $94,000.00 to $131,500.00. Employees in this role have the potential to increase their pay up to $150,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain E-Mail schreiben. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
