Customer Support Intern (6-month internship)
Key information
- Publication date:14 November 2024
- Workload:100%
- Contract type:Permanent position
- Language:German (Fluent), French (Fluent), English (Fluent)
- Place of work:Lausanne
Ready for a new challenge?
As a leading and fast-growing B2B company in the field of employee benefits in Switzerland, Swibeco centralizes on a digital platform all the perks, gifts, and tax-free benefits a company can offer to its employees. This includes permanent discounts, an innovative reward system and a lunch card with the biggest food related network.
Today Swibeco has more than 8'000 corporate clients in Switzerland, including major brands such as AXA, Swissquote, FedEx/TNT, Alcon, Decathlon, Capgemini, Holcim, Sprüngli, Bobst, etc.
Our team is made up of more than +65 talented people between our offices in Switzerland (Lausanne and Zurich).
As part of the Operations team, and supported by the Operations Manager, your mission will be first to ensure the excellence of our Customer Support. In addition, you will have the opportunity to coordinate the execution of projects to improve our operations, with tangible impact on process optimization.
The role is based in Lausanne or Zurich, reporting to the Operations Manager. This position is an opportunity for you to benefit from a high level of learning on several topics such as Customer relationship management, Project Management and Process management.
1. Support daily Operations:
- Handle incoming requests via phone, email, and chat.
- Contribute to resolving customer issues by providing clear responses and effective solutions.
- Aid in documenting and updating customer support operational procedures.
- Collaborate with other departments to solve issues and ensure Customer satisfaction.
2. Customer Support's projects
- Participate in the analysis of customer support data to identify trends and areas for improvement.
- Support your colleagues in improving customer support processes and efficiency.
3. Customer Feedback Management :
- Support the collection, analysis, and dissemination of customer feedback to drive continuous improvement in service delivery.
Requirements
Who we are looking for :
- You are about to graduate with an Advanced Diploma of Higher Education or Bachelor's degree in Commercial / Business Administration or equivalent.
- You have excellent interpersonal skills and a strong customer orientation, you are proactive and have a positive nature.
- You are attracted to Scale'up environments and you want to make a difference in a fast growing organization.
- You are a critical thinker, always on the move, never waiting for answers but acting to move forward.
- You are curious and enthusiastic about learning about many topics.
- Native/bilingual or full professional proficiency in German, French and English, speaking Italian would be a big plus!
Benefits
- Join a dynamic company where you can make a difference.
- A professional experience in a growing and stimulating environment.
- Meal allowance on your Swibeco Lunch Card.
- Mobility allowance or a parking place near the office (in Lausanne upon availability) .
- Permanent discounts for your daily savings on over 150 leading brands.
- Gifts for birthdays/jubilees/Christmas.
- Great team and flexible working conditions.
- Great working environment, just a few steps from the lake and public transport.
- Start date: ASAP.
