Transformation Program Metrics VP (Hybrid)

The Office of the CAO is responsible for driving Citi’s Transformation, which is an unparalleled opportunity to modernize and simplify our bank so that we improve how we serve our clients, make Citi an easier place to work and ultimately benefit our shareholders. The Transformation is not merely about meeting regulatory requirements. Citi is raising the bar and using this as an opportunity to reevaluate the way we do business. Getting this right will make us better in everything we do for our clients. We will be a simpler bank. A bank that is easier to do business with and to work at. A bank that sets the standard for excellence in data, culture, and our risk-and-control environment.

The Transformation Program Metrics VP is accountable for the execution and supported guidance of complex and critical metrics and analytics that underpin reporting to executive and board-level oversight teams, as well as external regulators. The role requires a comprehensive understanding of the Transformation initiative, phased planning and goals, and how progress is to be/can be measured. Strong attention to detail, data quality, and time management are a necessity. Excellent communication skills are required to collaborate and problem-solve internally, often at a senior level.

Responsibilities:

• Ensure adherence with established policies and milestone timelines for data gathering, data quality (DQ) checks, metrics development, assembly of reporting dashboards, and QA to ultimately produce TPO deliverables within responsibility on-time

• Coordinate data availability from applicable suppliers in various areas of the organization, escalating where needed

• Oversee/perform metrics calculation in accordance with defined data sources, data fields, and methodology for application

• Review/analyze deliverables for accuracy, completeness, and positioning of important information

• Distribute respective deliverables to stakeholders, and field inquiry from stakeholders/metrics consumers, providing timely response regarding underlying data and methodology

• Consider how stakeholders and key organizations are impacted by current metrics, and how that may drive change in the future

• Devise creative solutions when faced with roadblocks, issues, or other constraints

• Consider and identify best-practices that seek efficiency in reporting execution

• Participate in ad hoc User Acceptance Testing (UAT) for new/revised methodology of metrics development and reporting

• Participate in strategic planning meetings covering areas of possible evolution and/or expansion of metrics involvement, inclusive of tech/automation

Qualifications:

• 6+ years relevant experience

• Expertise in data query, data analytics, and data visualization

• Advanced experience using MS Excel and its data integration tools

• Experience using various Business Intelligence tools (Power BI, Tableau, and MicroStrategy)

• Ability to independently and effectively work across all levels of management and across functions to accomplish goals

• Extremely detail-oriented

• Strong project management skills and ability to coordinate several activities at once

Education:

• Bachelor’s/University degree in related field, Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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