Sr. Global Learning Operations Specialist
Publication date:
11 October 2024Workload:
100%Contract type:
Permanent position- Place of work:Johnson
About Johnson & Johnson
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Profile Summary:
The Sr. Global Learning Operations Specialist will be the SME of Global Learning Operations process management. Will be responsible for managing escalated requests to the Learning Operations team, will partake in regular conversations with stakeholders to identify areas of improvement and will be responsible for the training and review of the Global Coordination processes.
The Sr. Global Learning Operations Specialist will:
Key Responsibilities:
- Manage the SFDC queue for all the regions performing white-glove service on request when needed.
- Participate in quarterly stakeholder reviews to identify opportunities for improvement related to coordination and logistics.
- Train Global Learning Operation Specialist in new Learning Operation processes
- Lead the annual review and update of the Global Learning Operations DTP (desk top procedures) in partnership with Global Learning Operations Specialist
- Take the lead on continuous improvement work on daily operations processes and provide support to implement these initiatives by highlighting and discussing key programs with management
- Support as a Program Manager to coordinate the onboarding for all new learning programs, including the creation and/or maintenance of operational guides and related standard practices.
- Communicate and interact effectively with customers and team members to build a mutually trusted respected relationship with customers and team members
- Continuously improve systems knowledge and communications skills, thus, enhancing customer service levels.
- Contribute positively to a knowledge-sharing environment by documenting and sharing all relevant working experiences for future reference.