Explora Experience Center Ambassador

JOB NUMBER: JB04597

VACANCY NUMBER: ADV05716

SHARE: https://www.careers.msccruises.com/vacancy/ADV05716/explora-experience-center-ambassador-sydney

ORGANIZATION: MSC Cruises Australia PTY Limited

BUSINESS AREA: Office

LINE MANAGER: Explora Experience Center Manager

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of six ships (currently in the pipeline) are being built and designed differently and uniquely that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travelers.

This role is for passionate, enthusiastic, and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.

• Books all aspects of the guest journey including but not limited to cruise itineraries, destination experiences, pre/post travel inquiries, air, transfers.

• Provides best in class luxury service to our Travel Advisors and to guests, hosting them via phone, e-mail.

• Supports the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community.

• Be an expert and reference in the use of our technology systems, Salesforce, Versonix Seaware, AWS cloud-based systems to deliver personalised guest experience.

• Provides feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.

• Minimum of 2 years of experience in a contact centre is highly desired.

• Fluent in oral and written English, French, Mandarin, or Japanese a plus

• Comfortable using IT systems daily, knowledge of Versonix Seaware and Salesforce is an advantage

• Flexible to work full time on shifting schedules, including rotating shifts which support global markets and time-zones.

• Previous experience within the Luxury, Travel, and Hospitality sector is preferred. A genuine knowledge and interest in global travel destinations.

The role is hybrid, working 3 days a week at the office (Barangaroo, Sydney) and the rest working from home.

• Right to work in Australia.

In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.