Manager, Renewals

Why should I Apply:

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

The impact you will have  

As a Renewals Team Leader, you will lead a group of talented and collaborative people focused on driving customer retention, maximizing customer satisfaction, and minimizing churn. You will empower your team to perform at their best, streamline their operations, and ensure smooth workflows and effective communication with other departments. Additionally, you will work closely with GTM leadership to develop strategies on specific deals, align renewal initiatives with business goals, and drive continuous improvement.

• Oversee renewal operations, develop and maintain processes to ensure continuous improvement, and consistency in the execution across the team
• Work closely with other Regional Renewal leaders, ensuring alignment and continuous knowledge sharing
• Help address any obstacles or challenges that arise during the renewal process, finding solutions to ensure customer satisfaction and retention. Liaise with leadership and the team to adjust strategy on specific renewals as needed
• Ensure the team meets its targets and deadlines
• Monitor and ensure that data-driven insights and customer feedback are available to support decision-making and drive strategy
• Forecast accurately and report renewal pipeline to leadership
• Build strong cross-functional relationships with teams across the organization, especially Customer Success, Sales, Deal Desk, and Support
• Make sure communication is happening inside and outside of the team, and contribute to building a good environment and spirit
• Lead and coach the team, fostering growth and supporting individuals in their development
• Support the onboarding of new team members and promote continuous learning within the team
• Drive hiring and manage headcount to ensure the team has the capacity to meet business needs.

• 3+ years of proven leadership experience
• 5+ years proven experience in the Enterprise SaaS industry, in Customer Success or Renewal roles
• Excellent problem-solving, and decision-making skills with an ability to think critically
• Proficient in analyzing data and generating insights to support decision-making
• Passionate about helping people grow, and building high-performance teams
• Exceptional relationship-building skills, combined with outstanding communication and listening abilities
• Proactive and customer-focused mindsetKnowledge of Salesforce.com

Why you will love it here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.

• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!

• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).

• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

We prioritize Diversity, Equity, and Inclusion:

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.