Senior Customer Compliance Manager

We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.
 
Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.
 
To start your talent journey with us, apply now as:

Senior Customer Compliance Manager

Your tasks

• Oversee engine maintenance to ensure quality and compliance with customer policies and procedures, focusing on US customers


• Collaborate with Engineering, Operations and Quality Teams on the development and implementation of process assessment, improvements, policy revisions and performance evaluation to meet US customer requirements


• Coordinate with Engineering to recommend specific work scopes in accordance with customer specific technical Operations policies, programs and procedures


• Conduct engine Table Inspections and Outgoing Inspections to ensure work performed is in accordance with customers order and quality standards


• Liaise with the customer to make decisions on part replacements and exchanges based on technical and financial aspects


• Review and documents the condition of removed hardware as per customer directives and specific requirements. Conduct Scrap reviews


• Coordinate the management and review of any invoice, commercial and TAT related topics during a shop visit ensuring alignment with customer expectations


• Verify that maintenance data and documentation is accurate and compliant to customer specifications


• Perform timely in process assessment to ensure maintenance performed is compliant with customer requirements

Your profile

• Independent worker with proven ability to facilitate cross-functional teams


• Strong analytical and problem-solving skills


• Ability to deal with and decision making over material of multi-million CHF value


• Excellent written and verbal communication, presentation and facilitation skills


• Ability to think creatively and strategically, and to take a proactive goal-setting approach to continuous improvement


• Ability to effectively plan and oversee projects to ensure timely delivery


• Strong ability to interpret and comprehend engine technical documents


• Ability to properly manage highly sensitive and confidential information effectively.


• Must be able to assume high level responsibility and demonstrate sound judgement


• Knowledge of US airline business processes, operational policies and procedures preferred


• Strong understanding of the MRO or related Aviation business


• Knowledge of CFM56-7B Engine Maintenance


• Proficiency in English (business fluent)


• Suitable Master's degree or MBA required


• Required: at least 10 years in aviation, preferably in the US aviation industry


• Experience with engine maintenance, engineering or quality assurance function as well as cross-functional process knowledge

Your chance

• An attractive position in a global and dynamic company


• Competitive employment conditions


• Opportunity for professional and personal development