Business Process Manager - Omnichannel Commercial (f/m/d) 80-100%

Join us in the top league!

We are the largest private telecommunications company in Switzerland and a subsidiary of Liberty Global . With Switzerland's leading gigabit fiber optic network and one of the world's best mobile networks, we are headed right to the very top. Our goal is clear: To become the national champion, pioneering the market. Future-oriented ways of working and workplaces make us one of the most attractive employers on the Swiss market.

Make the most of your talent: Get to know Sunrise right here !

Are you passionate about transforming customer experiences across multiple channels? We are looking for a dynamic Business Process Manager - Omnichannel Commercial to lead innovative projects that shape the future of digital interactions in telecommunications. If you thrive in fast-paced environments and excel in optimizing business processes, join us at Sunrise and make a real impact!

Tasks:

• Lead the development and execution of the omnichannel business process strategy for commercial journeys
• Build and maintain a global repository of commercial business processes that can be utilized across multiple front-end tools, ensuring a seamless transition between self-service and agent-assisted processes for customers
• Collaborate with the Sunrise Consumer Main Brand and B2B teams, leveraging your extensive knowledge in omnichannel business process management to drive a return on investment (ROI) from omnichannel platforms and technologies
• Work closely with the IT architecture team to develop a future-proof and efficient case management architecture for commercial journeys
• Implement business process optimizations on the PEGA BPM platform across multiple channels, reducing costs and improving Time-To-Market
• Share best practices on PEGA BPM within Liberty Global, aiming to create a competitive edge for Switzerland
• Collaborate with UI/UX teams to design effective, user-friendly omnichannel flows that take advantage of the out-of-the-box (OOB) features of the BPM toolset

Requirements:

• Technical degree (bachelor's or master's) with relevant business experience
• Minimum 5 years of experience as a business process analyst, manager, or BPM developer within the telecommunications industry
• Proven track record of leading digital transformation initiatives in business process management within a telecommunications environment
• In-depth knowledge of Business Process Management (BPM) methodologies and practical experience with Next Best Action tools
• A results-oriented attitude with the ability to challenge the status quo and drive change
• Strong interpersonal skills with the ability to effectively communicate and influence at all levels, including senior management
• Fluency in English is required; knowledge of German, French, Italian, or Hindi is an advantage

At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.

In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.

Seize this opportunity to join us on our journey to actively help shape our future!

Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.
 

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