OSS & TechOps / Application Management Specialist

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

We are seeking a dynamic and versatile IT professional to take on a dual role involving Operations Support Services (OSS) and TechOps / Application Management. The ideal candidate will dedicate 50% of their time to OSS activities and the other 50% to application management and technical operations, ensuring a balance between maintaining the infrastructure and supporting business-critical applications. This role focuses more on application management but requires expertise in both areas.

Task and Responsibilities:

1. Application Management (50%)

• GxP / CSV / e-Compliance Expertise:
  • Ensure compliance with GxP regulations in the IT context, including Computer System Validation (CSV) and other e-compliance requirements.
• Local Application Support & Maintenance:
  • Provide ongoing support, maintenance, and lifecycle management for local business applications.
  • Troubleshoot and resolve application issues, ensuring minimal downtime and smooth operations.
• Business IT Focal Point:
  • Act as the key IT contact for local business units, facilitating communication between business and technical teams.
• Project Support:
  • Collaborate with both local and global teams on IT projects, providing application management expertise and support for implementations, upgrades, and rollouts.

2. Technical Operations & Infrastructure (50%)

• Hands-on Support:
  • Provide on-the-ground support for IT infrastructure, including operating systems, Windows environments, network connectivity, and basic hardware maintenance.
• Datacenter and Communication Room Support:
  • Assist in managing and supporting the local datacenter, communication room, and video conferencing facilities, ensuring operational readiness and uptime.
• Infrastructure Maintenance:
  • Perform routine maintenance, troubleshooting, and upgrades to IT infrastructure to maintain smooth operations.

Required Qualifications:

• Experience:
  • Proven experience in application management, especially in GxP, CSV, and e-compliance within an IT context.
  • Previous experience supporting IT infrastructure, including O.S., Windows, networking, and hardware maintenance.
  • Experience in a lab environment is highly desirable.
• Skills:
  • Strong troubleshooting and problem-solving skills in both application and infrastructure contexts.
  • Proficient in both Spanish and English for effective communication across teams.
  • Familiarity with project management practices and ability to contribute to both local and global projects.

Preferred Qualifications:

• Experience with local and global IT project support.
• Strong communication and interpersonal skills to act as a bridge between technical teams and local business units.
• Experience working in regulated environments, especially labs or GxP-regulated industries.

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?