L2 support technician (M/W)

Looking for a Level 2 support technician mission? Read on...

Meanquest is an IT company on a human scale with several areas of expertise: infrastructure, support, cloud solutions and recruitment. First, our job is to give meaning to our clients' IT and our teams' day-to-day work. We have 3 sites (Ecublens, Meyrin and Givisiez) and we are always recruiting people who want to take on responsibility and work in a young, dynamic environment

For one of our client based in Geneva and as part of a paternity leave remplacement, we are looking for a

Level 2 Support Technician (M/W)

Under the responsibility of the Safety, Quality and Security Manager, you will part of the Department as an experienced quality engineer. You are extremely rigorous and have a proven experience in the fields of quality processes, quality assurance for critical software, and security. You are looking for a challenge in a complex technical environment. You are also very adaptable with a mindset oriented on safety and service-oriented, as key contributor to the management system (quality, security and safety ) of the company you will work with a highly qualified team. A high amount of autonomy and personal commitment is necessary.

Missions :

As a Level 2 Support technician, your main responsibilities will be :

• Providing level 2 support to users : diagnosing issues, resolving incidents and tracking requests
• Working on office environments, operating systems and business applications
• Conducting regular checks and ensuring incident tickets are updated in the management tool
• Contributing to the continuous improvement of the service by sharing your experiences and solutions with the team

Profile :

• Significant experience in Level 2 technical support
• Proficiency in Windows environments (O365, ...)
• Bilingual French/English
• Autonomous
• Helpful, kind and communicative. Your ability to communicate clearly and effectively witch users will be a key asset.
• You are committed to resolving user issues while providing quality support with a positive mindset.

Why apply ?

• A mission within a supportive team
• A pleasant work environment

This position is open to both men and women.

Don't hesitate! Join us and apply online now! Only applications that meet all the required criteria will be considered.

#LI-AB1

Secteur: Autre

Poste: Technologie/TI

Type d'emploi: Travail temporaire