Business Analyst - Product Operations

About GTT:

GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit  gtt.net .

Position summary:

GTT Product Operations is a function within our Product Management Organisation that strengthens the alliance between Product, Systems, Architecture, Engineering, Service Delivery & Service Assurance teams. The role complements existing Product & Marketing functions to enrich alignment, interactions, and workflow during release to operations for GTT Product Portfolio. This function enables Product Management to design better product offerings that deliver elevated business success. 

The purpose of the Business Analyst role within Product Operations is to support roadmap execution by translating product roadmap items and requirements into actionable technical requirements for the development team while ensuring process enhancements are performed. This requires gap analysis to be performed as necessary to support business workflows alongside development efforts. Once the requirements have been implemented by the development team, the BA partners with QA for testing and deployment.

Main Responsibilities

• Support the wider product team to identify specifications and coordinate end-to-end business process and system development
• Capture project requirements (process + system) based on Product Roadmap items, document in the appropriate format while translating into actionable deliverables
• Collaborate and align with business and development stakeholders while maintaining positive relationships
• Track and manage deliverables via Jira and ensure adequate timelines are set
• Manage fallout, scope creep and impact analysis in accordance with the appropriate process 
• Collaborate closely with QA and or the development team to capture bugs, changes or adjustments and recommended next steps while keeping Jira fully updated
• Facilitate user acceptance testing and promote early adoption to the realise business benefits
• Ensure process enhancements and system changes are released in accordance with the agreed workflow
• Communicate regularly on progress and provide reports on project status including dependencies

Experience & Skill

• Experience of documenting processes and system requirements in a fast-moving Service Provider environment
• A good understanding of service provider product lifecycle throughout the quote to cash process
• Proven track record of delivering user satisfaction during project deployment
• Familiarity with sales, service delivery, accounting and service assurance
• Ability to analyse, document and present information to peers and leadership
• Strong skills and experience with Visio & Microsoft Office Suite or Applications
• Working knowledge or Jira and experience using this system to track and manage projects