Cargo Customer Service Agent (100%, all genders)

Swiss WorldCargo is looking for a new team member with customer centricity to ensure top-service quality. You will find an open company culture fostering creativity and energy in the fascinating air freight environment.

Start: January 01, 2025 or upon agreement

Facts

Location

Geneva Airport

Employment level

Direct entry

Function

Logistics / Cargo

Working time

Full time

Salary

CLA

You will take care of customer logistic needs such as initiation or adjustment of bookings, complaints handling and provide transportation solutions to maintain and develop current and potential business.

• Serve as the primary point of contact for both internal and external stakeholders.
• Manage export bookings and re-bookings.
• Oversee special export and import shipments.
• Advise customers on air cargo industry rules and regulations.
• Handle post-shipment activities, including irregularity and complaint resolution, and provide written reports.
• Initiate and ensure timely preparation of schedules.
• Drive revenue by promoting Swiss WorldCargo's global network and service solutions, while fostering business growth.
• Identify and implement short-term transportation solutions with providers like ground handlers, unit load device suppliers, and local trucking companies.
• Prepare and consolidate quality indicators with cargo handling in GVA, ensuring corrective actions are implemented.

Yannick Gramfort

Human Resources

Swiss International Air Lines AG

Attractive company pension scheme, Subsidized parking or public transport, 13th monthly salary, Company health management, 25 days of annual vacation, Flight benefits, Employee and networking events, Diversity programmes, Paid maternity and paternity leave

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

• Business school qualification or relevant education in air cargo, transportation, or logistics industry
• Proven, successful experience in cargo operations and service, logistics or related industry
• Critical thinking and problem-solving skills
• Solution-oriented thinker and ability to master difficult and challenging situations
• Collaborate effectively with others and demonstrate a strong team-oriented mindset
• Good MS Office knowledge with an affinity to IT software
• Fluency in French and English; proficiency in German is a plus

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.www.swiss.com

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