Customer Service Administrator
Date de publication :
05 octobre 2024Taux d'activité :
100%Type de contrat :
Durée indéterminée
Customer Service Administrator
The company
Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewelry, watch movements and components.
Swatch Group supplies nearly all components required by its 18 watch brands, and Swatch Group companies supply movements and components to third-party watchmakers in Switzerland and around the world. Please be sure to visit our brands' websites to learn more about their fantastic products.
Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries.
Swatch Group employs more than 37 000 persons in over 50 countries. Net sales in 2018 amounted to 8.475 billion Swiss francs (2017: 7.960), net profit to 867 million Swiss francs (2017: 755).
Job description
• Research and respond to customer inquiries in person, phone and e-mail.
• Issue repair estimates and provide customer with repair process related information.
• Review and update customer records on computerized data base, SAP system.
• Maintain parts inventory and its replenishment.
• Resolve problems through partnerships with appropriate parties/department heads.
• Perform due diligence on customer inquiries through oral and written communication.
• Research timepieces and parts in the SAP.
• Assure the highest level of customer satisfaction including timely and adequate follow up process.
Profile
The Swatch Group (U.S.) is currently looking for a qualified candidate in our After Sales Service Department to handle a variety of administrative tasks including but not limited to: data entry, package opening, preparation of mailers, and e-mail correspondence. Prior experience handling related tasks is preferred and knowledge of Microsoft Windows is a must along with the ability to work in a fast-paced environment. We are looking for a candidate with a “can do” attitude and a forward thinker.
Professional requirements
• Customer service approach
• Attention to detail
• Administration skills
• Ability to work under pressure
• Computer skills: SAP; MS Office
• Flexibility
SGUSC
Contact
Suzete Truehaft
Human Resources Manager