Customer Portfolio Manager - HD Power Outage Management

Job Description Summary

Project Management for the Portfolio assigned / Planning/ Coordinating activities typically in the context of a production or services project to fulfill the customer contractual obligation, order or need according to financial/commercial parameters and ensuring customer satisfaction.

This role Impacts the team's ability to achieve service, quality and timeliness of objectives and is subject to operating policy objectives.

There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

Job Description

What you’ll do:

As the Customer Portfolio Manager, you will:

• Serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, and contribute to the overall business strategy and growth.
• Develop and own site customer communication plan, coordinate and facilitate regular GE Vernova/Customer meetings reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer.
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable.
• Be responsible for managing the Outage planning and execution process and processing of Change Orders.
• Be responsible for customer invoicing, collections, and support GE Vernova internal financial operating metrics.
• Act as the Customer Advocate within the GE Vernova organization.
• Provide leadership in owning and driving all emergent/forced outage matters to resolution.
• Manage safe outage planning, and execution mindful of our GE Vernova "Life Saving Principles".
• Accountable for the wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.

What you’ll bring (Basic Qualifications):

• Bachelor’s Degree from an accredited University or College (Associates degree with 7 years of experience in a power generation industry)
• Minimum of 5-7 years of knowledge and experience within the power plant field services and/or Energy Industry

Eligibility Requirements:

• This role is offered within the greater Houston, TX area

What will make you stand out:

You are someone passionate who brings:

• Strong leadership, financial and commercial skills
• Advance technical knowledge in Gas Turbine, planning and executing maintenance and upgrade outages.
• Experience presenting and managing stakeholder teams.
• Demonstrated communication & organizational skills..

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $118,700 -155,000 USD Annual.

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for A Variable Incentive Bonus of 15%.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

This position will stay open on the career website until at least Sept 30th. 2024

Benefits Available to You:

GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits

• Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

LI-Remote - This is a remote position