Technical Support Specialist - L1

Mission:

In the Support team, our mission is to provide exceptional assistance and solutions to our clients, ensuring their satisfaction with our product. We strive to cultivate strong relationships, understand their needs thoroughly, and deliver timely, effective support that exceeds expectations.

Your role:

• Be the first point of contact between Support and the client, mostly by email or instant messaging tools.
• Respond to customer inquiries, investigate issues, and find solutions.
• Monitor systems daily, coordinate repairs, and perform remote inspections, configuration changes, and maintenance.
• Coordinate problem tracking and resolution across multiple disciplines of hardware, networking, application, and system software with the support of the L2 team.

Your experience:

• Sound practical experience in an ITIL / ITSM environment.
• Working knowledge of Incident Management, Problem Management, Change Management, and Administration of Ticketing/Monitoring tools.
• Ability to troubleshoot complex systems consisting of hardware and software.
• Fluency in English.
• Additional plus:
  • Working knowledge of Linux and basic terminal commands.
  • Experience with setup and debugging of network equipment.
  • Usage of Jira and Confluence.

Who you are:

You are a reliable and dedicated team player with strong problem-solving skills, able to operate independently while maintaining a collaborative mindset. You possess an optimistic and resilient attitude, confidently navigating complexities with perseverance. With a keen focus on customer service excellence, you demonstrate initiative, take full responsibility for delivering high-quality support, and exhibit an analytical, proactive work style marked by attention to detail and structured approaches.

Why Verity?

• Flexibility of a hybrid work environment. You can arrange start and finish times around your life (picking up kids, walking the dog, training for your next marathon at lunch
• A great engineering culture, including flat hierarchies, an open-door policy, and a focus on joint responsibility and mutual trust and support
• Working with a skilled, high-achieving, experienced, and fun team—with lots of opportunities to develop your professional career and grow with the company
• Annual team-building events, quarterly and monthly get-togethers, knowledge-sharing talks, game nights, and more
• 25 days of annual leave, employee stock ownership plan (conditions apply), variety of pension plans, and relocation packages
• Welcoming office space complete with friendly team members, free snacks (fresh fruits, coffee, and more!), and fun activities—we’re dog-friendly!

Learn more about who we are, what we do, and how we think at www.verity.net

We strive to create an inclusive environment that empowers our employees. All qualified applications will receive consideration for employment without regard to race, nationality, religion, sexual orientation, gender, age, physical [dis]ability, gender identity or length of time spent unemployed.