Training Manager Ophthalmic Devices (f/m/d)
Publication date:
15 August 2024Workload:
100%- Place of work:Jena
Your Role
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Liaise with the global sales force and formulate digital and continuous learning modules and strategies based on information gathered from the field
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Ability to develop training concepts based on customer segments, with a strong focus on Ophthalmic imaging (Glaucoma and Retina procedures and workplaces)
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Ability to work in teams that evaluate course content, training quality and learning paths, including tests, assessments
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Ensure that selling topics are included in the core OdX programms through workshops, digital learning, on demand videos etc.
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Work closely with Project Managers to ensure that global training materials, courses and programs are updated
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Ensure a top – quality training offering through excellent personal delivery of robust training programs through webinars and in a classroom setup
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Assist project leads in development of training plans, training content and all materials relevant to Sales and Application training projects
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Answer technical questions that come from different departments, such as the Support hotline
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Participates in fairs and congresses; presents products at trade fairs and congresses when required
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Constantly communicating with customers, other departments and team members in other countries to expand and disseminate knowledge of product acceptance, application trends, customer needs and competitive information
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Collects and shares global best practices as well as successful objection handling and continues to develop training on this basis
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Supports the QM department in dealing with complaints
Your Profile
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Fluent in English, Strong communication skills
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Strong application and clinical experience in Fundus imaging as well as Medical ecosystems
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Masters degree and 5 years working experience
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Self -starter, proactive and creative
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Solid sales and customer facing experience specifically in the field of diagnostics and imaging
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Experience in training with strong digital and virtual training skills
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Proven ability to develop Training concepts for classroom and digital purposes
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Must have a solid understanding of sales processes, sales excellence and account management principles
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Understand the full OPT landscape, patient journey, procedures, customer workflow, customer segments, challenges and solutions