Recruitment Analyst

About IWG

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions

Join us at www.iwgplc.com

Duties and responsibilities

The Recruitment Analyst role is heavily phone based dedicating a large portion of the day to day activities in interviewing candidates, creating and managing a great experience for all candidates throughout the application and interviewing process.

• Actively promote career opportunities on multiple job boards to attract high caliber candidates


• Proactively source quality candidates through several channels covering different geographies depending on market need


• Support hiring managers with recruitment and selection for all field roles globally by screening resumes, interviewing and providing a shortlist of suitable and quality candidates


• Schedule and interview candidates over the phone or via MS Teams and ensure a quality of shortlist is endorsed to hiring managers for interview.


• Contact candidates through multiple touch points in the candidate lifecycle to set proper expectations in relation to the recruitment process and required next steps


• Liaise with HR Field Services to ensure that new joiners are integrated into the HRIS with accurate information for on-boarding and provisioning purposes

• Agile, adaptable and strategic to work on projects


• Demonstrate strong verbal and written communication skills and great interpersonal skills while dealing with a diverse employee population


• Provides Tier 1 and 2 Recruitment Support


• Resolves basic and escalated inquiries and determines proper resolution for the cases in accordance with established guidelines


• Acts as escalation point for TASS team members and monitors operational performance in the absence of the Supervisor


• Contributes toward achieving set performance goals and KPIs for the TASS team
  
  

 Job Requirements

• Professional Recruitment experience of at least 2 years, ideally in a multinational company. Experience with HR administrative work is an advantage.


• Experience and strong background in conducting interviews over the phone or through virtual channels


• Demonstrated value through clear KPIs


• Flexible and can adapt well to a fast paced environment supporting the global presence of IWG


• Numerically strong and able to understand and articulate SLAs and required output through data


• Can work collaboratively with the team and should possess excellent communication skills and be fluent in business English


• Resilient and able to deal with a high degree of ambiguity


• Enjoys the variety of combining tactical and strategic activities