Digital Product Manager - CRM (a) | Pilatus Flugzeugwerke AG

Digital Product Manager - CRM (a)

Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.

KUNDENDIENST / VERKAUF & MARKETING

Your place of work:

Stans, Schweiz

What you do:

• Responsible for the CRM product (focus on customer support/after sales) from the perspective of the Government Aviation Unit from the implementation of an MVP to subsequent further development and operation
• Determining the requirements and processes of our customer support teams, unit and external warehouses comparing them with the possibilities of standard software and third-party systems and representing them to IT and other business units
• Development of fit/gap analyses and concepts with subsequent conversion into prioritized and developable use cases and user stories for the backlog in collaboration with the product owner
• Developing and visualizing the product roadmap and its risks as well as ensuring communication of progress with various stakeholders up to management
• Collaborate and lead interactive workshops as well as testing and data migrations
• Work in a global, agile product team consisting of product owners, developers, engineers, designers, and internal and external stakeholders

What you bring:

• Higher education in the fields of computer science, aviation or business, or many years of experience in related fields
• Experience with CRM standard software in the area of customer service and their customization (e.g. Salesforce, MS Dynamics, ZenDesk, ServiceNow or similar)
• 5+ years of experience in managing and developing digital products in agile roles, preferably in the aerospace industry
• Professional use of IT, web, design, and collaboration tools such as Confluence, Jira, Miro, Figma, Office 365, Azure Cloud, SAP, or others
• Very good knowledge of spoken and written English, German would be an advantage
• Strong communicator and independent personality

What we offer

• A committed, international team and unique projects
• Flexible working hours and individual pension solutions
• Support for training and opportunities for personal and professional development
• Discounted meals in our staff restaurant and various discounts for employees
• Team events at which we celebrate our successes together

Become part of the Pilatus family

• We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
• For impressions: Check Instagram «pilatusaircraft»

Your contact:

Maria Gageatu, HR Recruiter, Phone: +41 41 666 90 50