Senior Specialist - Commercial Operations 12 month FTC Maternity Cover
Publication date:
05 February 2025Workload:
100%- Place of work:Zurich
Job summary
Join On as a Senior Specialist in Commercial Operations, optimizing O2C processes. Enjoy a dynamic work environment with great growth opportunities.
Tasks
- Own the end-to-end Order to Cash (O2C) process and systems.
- Document O2C processes and lead knowledge management efforts.
- Manage O2C improvement projects and collaborate cross-functionally.
Skills
- Experience with D365 and Salesforce; project management skills.
- Strong analytical and problem-solving abilities.
- Excellent communication and collaboration skills.
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In short
As a Senior Specialist - Commercial Operations at On, you'll be a key driver in optimising our global B2B Order to Cash (O2C) processes. You'll leverage your expertise in systems like D365 and Salesforce to improve efficiency, ensure reliable product delivery, and enhance customer satisfaction. This role involves collaborating with cross-functional teams to design, document, and implement process improvements within a fast-growing, global sportswear company.
This is a 12 month fixed term maternity cover contract, based in Zurich.
Your Mission
Order to Cash (O2C) Process Ownership:
- Assume ownership of the end-to-end Order to Cash (O2C) process. This includes developing a deep understanding of its integration with our core systems (e.g. D365 and Salesforce), and process variations across different regions and teams
O2C Process Documentation & Knowledge Management:
- Lead the effort to thoroughly document the O2C process, including process flows, standard operating procedures (SOPs), system configurations, and data mappings. This includes collaborating with process managers and regional teams to ensure accuracy and completeness
O2C Process Improvement Project Management:
- Lead and manage O2C process improvement projects from initiation to closure. This includes defining project scope, developing comprehensive project plans with clear objectives, timelines, resource allocation, risk assessments, and success metrics
Customer Insights and O2C Optimization:
- Gather, analyse, and synthesise customer data to identify recurring issues, trends, and pain points. Translate customer insights into actionable improvement initiatives. Establish feedback loops with stakeholders to ensure customer-centric design and development of solutions
Cross-Functional Collaboration & Stakeholder Management:
- Collaborate effectively across cross-functional teams (Account Service, Tech, Finance, etc). Act as a liaison between business stakeholders and technical teams to ensure alignment on O2C process improvements and system implementations
