Hotel Duty Manager im the rex, Zermatt

Introduction

At the rex, we are dedicated to creating a unique mountain experience where guests can re-energize and immerse themselves in Zermatt's breathtaking surroundings. We achieve this by focusing on three core pillars: pure and nutritious mountain cuisine, a proactive hospitality approach, and wellness spaces all embracing the natural surroundings around us. Each team member plays a vital role in helping us bring these experiences to life.

We are seeking creative, passionate individuals who are eager to grow in their craft and help us shape unforgettable guest experiences that reflect the essence of mountain life.

As a Duty Manager, you will be at the forefront of ensuring our guests enjoy a seamless and personalized stay. You will support the Hotel Manager as the go-to person for day-to-day operational issues, ensuring that our guests receive top-notch service, and that the hotel runs efficiently. Your primary focus will be to ensure that all guest experiences are seamless and memorable.

This role is perfect for someone who thrives in a dynamic environment, loves interacting with guests, and has a keen eye for detail.

Your profile

Who you are:

Most importantly, you carry hospitality in your heart and find true pleasure in providing service excellent.

• Experience: Minimum of 2 years of progressive experience in hotel management, in a supervisory or management role within a 4- or 5-star hotel environment.
• Education: Ideally Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Leadership Skills: Proven ability to lead, manage, and motivate a team in a high-pressure environment. Experience with conflict resolution and staff training is essential.
• Guest Service Excellence: Strong track record in delivering exceptional guest service, with a deep understanding of luxury hospitality standards.
• Operational Acumen: Comprehensive knowledge of hotel operations, including front desk, housekeeping, and food & beverage management. Familiarity with hotel management software, such as POS, PMS is required as well as good knowledge of the Microsoft-Suite.
• Communication: Excellent verbal and written communication skills in German and English; proficiency in French is highly desirable.

Your tasks

What you do:

• Guest Interaction & Experience:
  • Actively engage with guests throughout their stay, addressing any inquiries, special requests, or concerns they might have.
  • Manage guest feedback, resolving any issues quickly and effectively to ensure a positive outcome.
  • Take charge of personalizing the guest experience, ensuring every detail meets or exceeds expectations.
• Operational Leadership:
  • Oversee the smooth operation of all hotel departments during your shift, coordinating with department heads and staff to resolve any operational issues.
  • Conduct regular inspections of public areas and guest rooms, ensuring that cleanliness and service standards are maintained at all times.
  • Serve as the key decision-maker in the absence of senior management, managing any emergencies or unexpected situations that arise.
• Team Support & Management:
  • Lead and support the team by providing guidance and assistance as needed, ensuring that all staff are performing their duties to the highest standard.
  • Assist in the development and training of team members, helping them to enhance their skills and improve service delivery.
  • Monitor and manage staff scheduling and attendance, ensuring adequate coverage and efficient operations throughout your shift.
• Admin Support and Office Tasks
  • Handle the closing of daily billings and settlements, preparing these for review by hotel management.
  • Maintain records of staff attendance, schedules, and shift changes, ensuring all administrative duties are up-to-date and organized.
  • Prepare preliminary monthly reports related to operational performance, ready for sign-off by the Operations Manager.

Benefits