Manager, Pharmacy Solutions - Titusville, NJ
Publication date:
11 October 2024Workload:
100%Contract type:
Permanent position- Place of work:Johnson
Johnson & Johnson is recruiting for a Manager, Pharmacy Solutions to be located in Titusville, NJ. This role is a part of the Patient Engagement and Customer Solutions Team (PECS) within the Pharmacy Solutions team.
At Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to build a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver significant solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we cultivate a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.
At Johnson & Johnson, we all belong!
The Manager, Pharmacy Solutions will join a team passionate about building and refining the organization's overall pharmacy capability. This includes identification of capabilities, partners, technologies, and innovative programming approaches that allow Johnson & Johnson to excel in supporting patient through the pharmacy channel. You will identify industry trends, emerging pharmacy models, and evolving data sources to optimize our pharmacy programs.
This role will have direct oversight of pharmacy operations for our patient assistance program that services all therapeutic areas. The position reports to the Associate Director, Pharmacy Excellence & Innovation.
A Day in the Life
Every patient’s healthcare experience is unique – crafted by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Johnson & Johnson recognizes this, and wants to build an experience that is personalized, effective, and optimistic.
Day-to-day responsibilities include:
- Operational Excellence: Use patient analytics, voice of customer, and benchmarking to lead continuous optimization of noncommercial pharmacy services across the Johnson & Johnson portfolio. Address interdependencies with other solutions areas including Janssen Patient Access and Affordability Solutions, and Patient and Caregiver Solutions to ensure pharmacy services optimization. Proactively share findings and standard processes within the Pharmacy Solutions team and across Janssen therapeutic areas.
- Pharmacy Strategy, Innovation & Design: Collaborate to refine Johnson & Johnson's noncommercial pharmacy capability and strategy; Use market assessments, competitive landscapes, voice of patient and customer, and industry trends including policy and business models to advise recommendations for program design.
- Data & Analytics: Enhance data sources and analytics methodologies to uncover new insights into the patient care journey and experience within the pharmacy setting; Monitor key metrics that reflect patient needs; Provide performance summaries and strategic recommendations to inform pharmacy services and patient care teams.
- Account Management: Ownership of noncommercial pharmacy accounts, including regular quality meetings, invoicing management, inventory management, contracting updates
- Budgeting: Provide estimates for financial resources to support pharmacy Px strategy; Proactively supervise and manage spend
- Teaming: Lead cross-functional business partners in a sophisticated environment
- Culture: Champion to a culture of learning, smart risk-taking and experimentation within team and through supplier partners
About You
You are detailed and compassionate, putting yourself in the shoes of the patients you support and the providers who support them. You're passionate about delivering a great support experience that patients will remember and want to tell other people about – and you hold your team and your suppliers to that high standard. You take on the challenge of working in a highly visible, highly accountable role where you can relevantly impact the health and wellbeing of others. You feel energized to support a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short – you learn from it.