Process Excellence Lead

If you are looking for a company where you can personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view, consider working at Labcorp as a Process Excellence Lead.

As a Process Excellence Lead, certified Black Belt (or equivalent), you will act as the Process Excellence local point of contact to support local Continuous Improvement initiatives, partnering with local teams and liaise with the global Process Excellence team to guarantee methods consistency, prioritization and leverage the Process Excellence team bandwidth.

This position is an Individual Contributor, without people management responsibilities. However, it is critical to interact with all levels of internal staff, other business unit Process Excellence leads, and functional leaders, and clients.

This is a hybrid position that requires site presence as well, which may also require up to 15% international travel.

This position can be based in Mechelen, Belgium or Harrogate, United Kingdom.

Essential Job Duties

During this full time assignment, you will be:

• Leading process improvement teams and directing timely completion of projects that support critical goals and customer satisfaction requirements, and serve as the departmental point of contact for specific project initiatives and best practices.
• Working across all Labcorp functions with process owners, champions, and business leaders to facilitate setting priorities, developing agendas and designing objectives related to Labcorp Process Excellence.
• Plan, support and provide training and coaching to others in the Continuous Improvement methodologies
• Developing and communicating business cases to support recommendations for change to current business practices and processes, and developing controls to monitor the progress associated with implementation of recommended changes.
• Partnering with multiple levels within the location according to identified and prioritized opportunities to improve customer satisfaction, enhance productivity, drive growth, further employee engagement and performance.
• Demonstrating strong project management skills, including an ability to plan and execute projects that meet cost, resource and outcome expectations; manage complex and/or competing priorities effectively; and meet commitments in an accurate and timely manner
• Manage highly complex projects spanning multiple functional departments.
• Perform and manage complex analysis to determine process improvement opportunities, evaluate alternatives, and prioritize redesign efforts.
• Conduct a thorough analysis of business processes to identify digital transformation opportunities.
• Promote a culture of high performance, continuous improvement and innovation that values learning, improvement and a commitment to excellence.

Language Skills required

Speaking, writing and reading English. Dutch is seen as an advantage

Experience

• 3-5 years experience in a technical process excellence role, with demonstrated experience in process design
• Apply Experience Design methodologies and principles to identify and develop transformational experiences that focus on outcomes, improve efficiencies, accelerate Time to Resolution and drive customer satisfaction and innovation for our Customer Success Experience business.
• Previous experience or involvement in digital transformation or digital delivery is seen as an advantage
• Empathetic and deep listener who uses process excellence experience to collect and drive requirements via interviews, workshops, surveys and other business analysis techniques and translates them into aspirational experiences
• Present findings, recommendations, and aspirational experiences to business stakeholders for alignment
• With a customer-centric focus, drives rapid experimentation and hypothesis testing
• Navigates difficult conversations, diverse issues and conflicting requirements by facilitating negotiations, and presenting options to design solutions that meet overall business needs.
• Can effectively identify, frame, and communicate problems in a way that ensures all parties understand what they are, why they're important, and how we might go about solving them.
• Inspires trust and nurtures relationships with stakeholders and business partners across the organization
• Capable of leading, creating, and presenting a long-term vision, and with a supporting strategy to achieve it
• Connects experiences with organizational priorities to drive alignment and accelerate innovation
• Utilize your strong technical background to understand and contribute to the architecture and design of digital solutions.

Embodies the values of Trust, Customer Success, Innovation, and Equality

• Quantitative reasoning (demonstrated competence with math concepts and statistical tools; ability to understand and draw conclusions from facts and data).
• Ability to perform intermediate computer skills (e.g., Word, Excel, PowerPoint, Visio, Minitab, etc.)
• Ability to train people on Problem Solving, Project Management basics and Lean basics
• Strong leadership skills as demonstrated by:
• Ability to apply innovation and exploration of non-traditional ideas in solving problems
• Well respected within the organization
• Ability to use personal energy and positive attitude to influence
• Ability to prioritize work and adaptability to changing work demands
• Ability to maintain composure under pressure
• Ability to negotiate issues and suggestions.

Education

• Minimum of Bachelor of Science/Arts (BS/BA) degree.
• Minimum level of Process Excellence experience as a certified Black Belt or equivalent job experience - three to five years.
• Relevant experience may be substituted for education.

Working Conditions

• Able to walk or stand, approximately 50% of the time.
• Able to sit at a computer for long periods of time

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

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