IT Solutions Analyst

General Functions

Reporting to the Chief of Section, the incumbent is responsible for the following functions:

1. Take part in the design and implementation of software solutions to support and enhance the functioning of the WTO Secretariat. Assist in the development of software systems which integrate with existing WTO platforms. Collaborate with external consultants in the design and development of software solutions. Take part in the effort to support and maintain existing software solutions and proactively guide their evolution.

2. Acquire knowledge of the operations of partner Divisions and assist them in identifying IT needs. Assist partners in the planning, design, implementation, and integration of suitable IT solutions.

3. Act as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, services and information systems. Analyze, plan and manage business requirement definitions. Develop clear and concise requirement specifications, document business functions and process flow.

4. In collaboration with product owners and business users, assist in optimizing the usage of software solutions. Analyze how changes can improve performance - balancing what’s technologically feasible, financially sustainable and functionally reasonable. Work closely with managers to gain stakeholder consensus.

5. Assure compliance of technical solutions with the WTO technology architecture and standards. Keep up to date on the rapid changes in Information Technology and adapt accordingly.

6. Follow IT projects throughout their lifecycle and ensure that project outputs meet intended business needs. This includes monitoring, documenting and reporting on the project's progress; executing change strategy and assessing risks; assist in planning and organizing product implementations and rollouts; assist in reviewing the overall implementation and integration of requirements; and supporting user acceptance testing.

7. Contribute to change management while conforming to project management standards and procurement rules. Work closely with divisional partners to ensure adherence to project portfolio management steps and compliance with procurement processes.

8. Contribute to ITSD's effort to identify and embrace emerging technologies with the purpose of improving efficiency and reducing costs.

9. Assist in managing the budget of the Applications Branch: provide input in establishing the budget and assist in providing accurate forecasts on end-of-year expenses.

REQUIRED QUALIFICATIONS

Education:

An advanced university degree in Computer Science, Information Technology, IT Engineering or related field. Alternatively, theoretical knowledge and/or proven professional expertise equivalent to an advanced university degree in addition to a basic university degree in Computer Science, Information Technology, IT Engineering or related field may be considered.

Knowledge and Skills:

Technical Knowledge and Skills:

Strong background in software development with understanding of Object-Oriented Programming (OOP), design patterns, data structures and algorithms and the full software development life cycle is essential.

Proven experience in full-stack software development using Microsoft technologies and the related tools and frameworks is mandatory. Proficiency with .NET Core, C#, ASP.NET MVC/WebAPI is a must.

Experience with front-end web technologies such as HTML5, JavaScript and CSS frameworks is required.

Experience in developing secure software applications with solid knowledge of security best practices and following industry established security guidelines is a must.

Practical experience in developing database driven applications and relational data modelling is essential. Proficiency in writing complex SQL queries and knowledge of tools and techniques to optimize database performance is required. Experience with NoSQL technologies is a plus.

Experience with development and deployment of cloud hosted solutions applying DevOps practices is a strong plus.

Ability to estimate development time and effort in projects using any of the mentioned technologies.

Strong familiarity with project management tools and methodologies.

Excellent analytical skills, demonstrated sound judgment and aptitude for creative problem solving.

Proficiency in business and systems analysis with ability to translate business needs into software solutions.

Ability to synthesize varied information and to reduce problems down to manageable tasks and identify possible solutions.

Behavioural Skills:

Proven organizational and time management skills, including ability to manage multiple tasks with competing priorities and to work under pressure;

Ability to communicate complex abstract ideas to an audience of informed people and understand ideas when communicated by others.

Ability to convey technical concepts to knowledgeable non-technical audiences.

Ability to initiate and build relationships with a variety of people, both inside and outside the organization.

Ability to influence and persuade others to a point of view using facts; cope with and resolve conflicts.

Quick learner, with the ability to think out of the box, be proactive, curious and adapt to different environments.

Ability to work as a member of a team, relating to others, while working independently to achieve his/her objectives.

Organizational competencies:

• Communicating for Results

• Effective Collaboration

• Cultivating Progressive Growth

• Professional Accountability

• Relevant Digital Proficiency

• Diversity, Equity and Inclusion

Work Experience:

At least 3 years of recent professional experience in software development including relevant experience in systems analysis. At least 2 years of working experience in the development of enterprise level software using Microsoft .Net and the related technologies, tools and concepts is mandatory.

Languages:

Working knowledge of English is mandatory including the ability to write clearly and succinctly. Knowledge of French and/or Spanish would be an advantage.