IT Support Engineer (L1/L2/L3)
Key information
- Publication date:10 October 2024
- Workload:100%
- Contract type:Permanent position
- Place of work:Nyon
As a key member of the IT team, this role is responsible for providing multi-level technical support, resolving technical issues for internal users, and ensuring smooth operation of IT systems. The position involves regular interaction with users, logging and managing technical requests, troubleshooting, and implementing solutions to enhance system efficiency and user experience.
Our client is an international organization with operations in Switzerland.
Description
- Deliver tiered technical support for various IT-related requests.
- Set up, configure, and maintain computer systems, networks, and peripheral devices.
- Diagnose and resolve hardware and software problems effectively.
- Monitor system logs to identify patterns and address underlying issues.
- Document support cases, ensure timely follow-ups, and escalate when necessary.
- Support users with application and desktop issues, both onsite and remotely.
- Assist with system security and governance initiatives.
- Oversee user account management, including setup, updates, and deactivations.
- Build positive working relationships with end-users and colleagues.
- Communicate effectively with users to understand, replicate, and resolve issues via phone, email, or remote access.
- Participate in ongoing training and development to stay updated on new technologies.
- Conduct regular maintenance and system checks as needed.
- Follow internal processes and suggest enhancements for better efficiency.
- Ensure compliance with relevant internal standards and documentation requirements.
Profile
- Degree in IT, computer science, or related discipline.
- Certifications in IT-related areas (e.g., Microsoft, Cisco).
- Proven experience in a technical support or helpdesk role.
- Familiarity with various operating systems, hardware setups, and network configurations.
- Hands-on experience with administering Windows OS, managing Active Directory, Group Policies, Office applications, and helpdesk software.
- Familiarity with mobile device management and video conferencing tools.
Job Offer
- International exposure
- Competitive package
- Motivating environment (innovative)
- Broad set of responsibilities, versatile role