Senior Analyst Collections (Hybrid)
Publication date:
02 October 2024Workload:
100%Contract type:
Permanent position- Place of work:San Antonio de Belen
Who we Want:
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Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
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Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
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Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
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Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
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Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
What you will do:
The Senior Collections Analyst is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to dipusted receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure an appropiate maintaince of the assigned customer worklist in the Stryker’s newly created Costa Rica Shared Service Center.
This is a Shared Services role related to standing up the Finance One optimization program.
Essential duties & responsibilities:
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Effectively manage a worklist comprised by the most complex accounts in the portfolio
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When needed, take on complex reporting and month-end reconciliation responsibilities
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Effectively contact all the customers in the assigned portfolio to ensure payment as per terms
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Promptly log and follow-through on any disputed balances, so that they are resolved and paid
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As needed, provide information for reports on delinquent accounts
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Proactively escalate to Management, Credit and Internal Partners accounts in delinquency
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Promote strong collaborative relationships with internal customers, including Customer Service, Sales and any other departments
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Perform reconciliation of accounts to resolve problems
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Identify, recognize and address red flags before they become problems
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Proactively and timely escalate large collection or reconciliation issues
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Work with other Invoice to Cash teams to help resolve operational issues and improve processes
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Maintain documentation on transactions to facilitate the review and audit of books and records
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Comply with all internal control procedures to ensure accurate financial records.
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Performs other related work as assigned by management
Education & special trainings:
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Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
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Adequate use of the MS Office Suite; advanced Excel is required
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C1 level English; other languages are a plus
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Relevant experience on SAP and Oracle; GETPAID is a big plus
Qualifications & experience:
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3 to 5 years of relevant working experience in Business-to-Business collections
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Relevant experience in Finance Shared Services Centers, preferably in American or Multinational companies