Fraud Risk Officer - C13 (Supplier Manager)

The Fraud Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

The Fraud Risk Officer (Supplier Manager) will have responsibility to manage third party suppliers within the Global Financial Crimes and Fraud Prevention group.  The candidate will manage new and existing contractual relationships with suppliers working with key stakeholders within FCFP and partnering with other supplier management functions across Citi including ESC Sourcing, Third Party Utility, Finance, Legal and Compliance.  The candidate will be responsible for all aspects of supplier management including contract management and supplier risk management in accordance with Citi policies.  Candidate will also support budget and invoice processing working with Finance.

The FCFP Supplier Management Lead responsibilities include:

• Primary point of contact for Global FCFP suppliers relating to contract and supplier management tasks
• Serve as Business Activity Owner (BAO) for suppliers in accordance with Citi Third Party Risk Management Policy
• Partner with internal stakeholders to understand supplier service/product being contracted and associated requirements
• Lead new contracts and renewals for managed suppliers within FCFP in partnership with ESC Sourcing
  • Negotiating contract terms, including pricing and SLAs
  • Deliver year over year cost savings
• Lead supplier risk assessment and supplier management activities for new and existing suppliers in accordance with the Citi’s policies, including:
  • All required risk assessments and resulting mitigating activities – partnering Control and Internal Audit
  • Performance monitoring via SLA tracking and resolution
  • Supplier onsite reviews/audits and resulting mitigating activities
  • Exit plan documentation
  • Continuity of Business documentation
  • Required training for suppliers
  • Supplier issues and escalations
  • Other required ongoing monitoring activities and mitigation
• Engage with other supplier management functions, such as ESC Sourcing, Product Compliance, Information Security, and the Third Party Utility, to fully understand all requirements and execute on activities
• Partner with Finance to deliver against operating budgets, process supplier invoices and secure approval for spend tied to contracts.  Ensure proper supplier invoice reconciliation processes are in place validating goods and services have been delivered in accordance with contractual terms.
• Partner with Finance team on cost planning, cost variances, invoice processing, and cost reduction opportunities
• Anticipate, identify solutions and resolve obstacles for complex issues hindering progress on supplier management activities - escalate issues when necessary to Sr. Management across supplier management functions.
• Build strong relationships with key stakeholders within Global FCFP and support supplier management teams.  Ensure strong communication with internal stakeholders and suppliers alike on agreement status, etc.
• Drive efforts to develop and maintain the FCFP Supplier Management Sharepoint site and ensure proper reporting and tracking of agreement details, control deliverables, and supplier metrics
• Demonstrated experience in Sharepoint design, reporting, and maintenance (previous administrator experience pref)
• Develop and execute Global Supplier multi-year roadmap for strategic supplier activities tied to renewals and projects
• Lead Supplier Management Global oversight communication with our partners – drive needed communications with key partners in region to ensure business continuity of critical services and development of multi-year roadmap
• Support development of the Supplier Management engagement model for Global Financial Crimes & Fraud Prevention to ensure key stakeholders understand team expectations, visibility, and value add of the supplier management team.

Job Skills/Qualifications

• Supplier Management or related experience: 5 years
• Candidate must excel at working in fast paced environment, managing multiple tasks, and changing priorities
• Sharepoint Administrator Skills – ability to leverage list configuration.  Creating and establishing reporting on Sharepoint connections.
• Demonstrated experience with Third Party Risk Management Policy and Third Party Risk Management Assessment procedures (TP-RAP)
• Financial Services experience: 10 years
• Credit Card and/or Retail Banking experience preferred
• Contract management experience required
• Supplier and/or Operational Risk Management experience required
• Excellent communication skills, both written and oral, required
• Demonstrated project and task management skills required
• Excellent stakeholder communication and management skills required to ensure expectations are managed appropriately 

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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