Customer Success Manager

Position:

Customer Success Manager

Job Description:

Are you passionate about maintaining and growing CloudHealth customer relationships?

Arrow is looking for a Customer Success Manager who will grow the CloudHealth offerings within our existing customers with our partners. The primary focus of our CSM is to drive positive results for Arrow in three critical areas: Growing established CloudHealth customers, Developing CloudHealth Strategic Customer Success Business plans and leveraging Partners for Engagement

What you’ll be doing

Growing and Owning Established CloudHealth Strategic Customer Business and Relationships

Proactively calling and engaging with established customers to grow sales and renewals for assigned accounts.

Builds new strategic customer relationships and close new business in strategic accounts in alignment with Arrow Partners.

Sell new CloudHealth solutions and services within Strategic customers.

Developing New Business

Leverages an internal team of resources at your customer to assist in the hunting for new software and service opportunities within your accounts.

Proactively calls and engages potential new partners to grow sales for assigned accounts.

Focuses on growing and developing new business by starting at the end customer and working the opportunities back through our channel partners.

Proactively calls and engages partners to assist with the sales of the CloudHealth offerings within your accounts.

Meet and exceed your renewal growth targets within your customer base.

Partner Engagement

Conduct sales meetings with partners, CloudHealth, and end customers regularly

Position Arrow’s CloudHealth service offerings to sell “with” the Partner community to the end customers.

What we are looking for

4-year degree

Minimum of 8+ years of customer-facing direct sales roles

Enterprise-level SaaS, Cloud, and Services sales success is focused on margin.

Experience selling directly to end-users.

Experience selling through the Channel SaaS-based solutions.

In-depth knowledge and experience in Cloud Sales

Ability to solve complex problems; takes a new perspective using existing solutions

Process-oriented and analytical.

Strong SF.com proficiency and forecasting accuracy.

Self-starter, gritty & coachable

Team oriented leader

Strong work ethic and proven track record in a KPI based Sales Model

Ability to travel at least 25% of the time.

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

Annual Hiring Range/Hourly Rate:

$112,400.00 - $225,504.53

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-CO-Colorado (Remote Employees) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.

Time Type:

Full time

Job Category:

Sales

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.