Technical Storage Support Engineer

Why Work at Lenovo

Description and Requirements

Description

As a Storage Premier Technical Support Engineer , you will be providing support to enterprise customers, using Lenovo storage products under Lenovo’s portfolio (DE/DG/DM/DS), in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. The ideal candidate will have a deep understanding of Block Storage hardware and software, this includes troubleshooting and resolving complex technical problems, providing technical guidance and advice, and developing and delivering technical training.

Responsibilities:

• Provide technical support to Lenovo customers and partners for a wide range of block storage products and solutions.
• Troubleshoot and resolve complex technical problems.
• Provide technical guidance and advice to customers and partners.
• Develop and deliver technical training.
• Participate in on-call rotations to provide 24x7 support to customers and partners.
• Work closely with other support teams, such as product engineering and customer support management, to resolve complex technical issues.

Qualifications:

• Strong understanding of Block hardware, software, and networking. The candidate should be able to define the following concepts and be able to troubleshoot them:
• Protocols and connectivity: FC, iSCSI, SAS, IB, NVMe Over FC
• DAS (Direct Attached Storage), Storage Area Network (SAN), and Network Access Storage (NAS) systems
• Volume Groups, Disk pools, Raid Types
• Tiering, Thin Provisioning, Deduplication, Compression, Storage Encryption.
• Data Protection recovery like Snapshots, Mirroring (Synchronous and Asynchronous)
• Storage OS experience
• Linux (RHEL, SuSE)
• VMware
• Windows Server OS
• Set up and install multipath drivers
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent customer service skills.
• Strong written and verbal communication skills.

Bonus Qualifications:

• Experience with NetApp SANTRICITY software
• Experience with NetApp ONTAP software