Reception Officer
Key information
- Publication date:29 November 2024
- Workload:100%
- Contract type:Permanent position
- Place of work:Rte de Berne 301,, 1000 Lausanne 25
Join us and shape the future of hospitality today!
EHL's dynamic campuses form a unique network where passionate students, academics and industry experts from over 120 countries come together with a common goal: to develop and disseminate hospitality knowledge, while supporting the sector's continued growth.
We are constantly striving to improve the working environment and personal development opportunities for our more than 500 staff and teachers, who are among the most recognized experts in their respective fields. Since its foundation in 1893, EHL has been widely recognized by the industry and consistently ranked among the world's top hospitality management schools. Everything we do is based on our values of excellence, family and learning, and we are committed to bringing them to life in tangible ways for our employees.
The mission of the Sustainable Hospitality Services department is to manage all activities associated with the acquisition, renovation, and daily operation of the EHL facilities. It is also involved in the development of EHL campuses.
The Sustainable Hospitality Services department is seeking to strengthen its team with a talented professional who is aligned with our leadership principles: transparency, accountability, collaboration, care, and experimentation.
What you will do ?
As one of the first points of contact for guests , the Reception team has a mission to assure each visitor or caller receives an excellent welcome, in-line with EHL values. The Reception officer must have a good knowledge of EHL and its services and have excellent communication skills to assist clients with various requests related to the business, events and housing.
As a Reception Officer you will:
- Welcome and assist the students, external visitors and staff.
- Reply to and transfer incoming calls from the EHL telephone central.
- Follow room reservations, check in / out , key cards and payments for guests.
- Assist in the organization in the rooms inventory of the campus and other administrative tasks.
- Sell various small items at the Reception.
- Support internal and external customer inquiries and emails relating to Front and Back office of the Reception and Housing sector.
- Be the point of information for all internal and external guests.
Who you are ?
- You have a CFC or an equivalent formation in the hospitality field.
- You have 2 years of experience and at least 1 year in a similar position.
- You are at ease with informatics tools such as outlook, booking platforms and a good understanding of telephone systems.
- You have excellent written and verbal communication skills
- You are a flexible, proactive, autonomous and polite person.
- You have good diplomatic skills and are a team player.
- You are fluent in English and in French.
What we offer ?
We offer you a permanent contract within a business area of an educational institution, with exceptional employee benefits including free meals, an attractive number of days off, a parking space or public transport contribution, as well as access to various services and facilities.
We offer you responsibility, challenge and encouragement to help you achieve your professional and personal goals.
We offer you the opportunity to make a tangible impact on a growing institution, and to enjoy being part of a passionate, multidisciplinary and talented team.
