IT Support - h/f

Our client is a private bank located in Geneva. It's a permanent position and it's On-site Support.

Description

Provide support and management of the end-user IT environment, including:

• Productivity Tools: Microsoft 365, Adobe Acrobat
• Content Management Systems: Microsoft SharePoint
• Business Applications: Core Banking System (S2I), Bloomberg, Refinitiv
• Communication Systems: Cisco (video conferencing, IP telephony, WebEx)
• Operating Systems: Windows 10/11
• Hardware: Laptops, desktops, printers, peripherals, and mobile devices

• Incident and Request Management (40%)

  • Identify, log, categorize, and prioritize incidents and requests.
  • Investigate and resolve issues efficiently; escalate unresolved cases when necessary.
  • Document resolutions and contribute to improving incident management procedures.

• End-User Systems Management (35%)

  • Deploy and install hardware and software, ensuring a smooth handover to users.
  • Manage the equipment lifecycle from procurement to disposal.
  • Maintain an up-to-date asset register and support the development of installation standards.

• Identity and Access Management (15%)

  • Create, modify, and deactivate user accounts while adhering to security policies.
  • Manage user access rights based on roles and responsibilities.
  • Perform regular audits to ensure compliance and address unauthorized access.

• Compliance (10%)

  • Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations.
  • Identify, escalate, and resolve risks related to conduct, compliance, or security.

Profile

• Education: Bachelor's degree in IT, Computer Science, or related field.
• Experience: 3-5 years in a similar role. ITIL v3/v4 certification is an asset.
• Technical Skills:
  • Strong expertise in Windows 10/11, Microsoft 365, and troubleshooting.
  • Proficiency in mobile device management (e.g., JAMF) and hardware/software lifecycle management.
  • Knowledge of Active Directory, SharePoint, and ticketing systems.
  • Basic understanding of IP telephony and video conferencing solutions.
• Languages: Fluent in French and English.
• Personal Attributes: Strong organizational and communication skills, team player, and problem-solving mindset.
• Location : Geneva or Vaud

Job Offer

Onsite position

Attractive package.