Technical Client Success Officer
Key information
- Publication date:05 March 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Rue Charles-Galland 15, 1206 Genève
Bazzile Technology is a young Swiss PropTech Company that aims to deliver a real estate portal that is mobile-first and caters to clients in Switzerland, France, and soon Belgium.
Our company was founded with the goal of revolutionising the way people buy and rent properties, making the process faster, easier, and more convenient for everyone involved. We believe that technology should be used to simplify complex processes and improve efficiency, and our team is dedicated to delivering innovative solutions that meet the needs of our clients in the real estate industry.
Our vision is to create a seamless end-to-end platform that connects buyers and real estate agents in one place, streamlining the entire real estate transaction process. We pride ourselves on providing exceptional customer service, market research capabilities, and a user-friendly interface that makes it easy for users to find the properties they are looking for.
What are we looking for?
Bazzile is seeking a dynamic and motivated Technical Client Success Officer with at least 2 years of experience in the real estate industry to join our team. The ideal candidate will be familiar with using Real Estate CRMs and have a strong orientation in customer service. This role will involve supporting our clients in the usage of our solution as well as assisting the Head of Growth with various sales oriented tasks.
Responsibilities:
- Providing excellent customer service to clients, answering their questions and addressing any issues they may have with our solution and managing the escalation to engineering with a proper analysis.
- Building and maintaining relationships with clients, agents, brokers, and other industry professionals.
- Coordinating with partners, attorneys, and other third parties to ensure the smooth completion of transactions.
- Assisting with the development and implementation of marketing strategies to promote our solution to potential clients.
Requirements:
- CFC / License in a related domain.
- At least 2 years of experience in the real estate industry.
- Proficiency in using a real estate CRM.
- Strong interest to new technologies (Stripe, Resend, etc).
- Strong communication and negotiation skills.
- Ability to work independently and as part of a team.
- Excellent organisational and time management skills.
- Fluency in English and French, with proficiency in German a plus.
- Must be based in Switzerland or France (with 40% maximum remote for people living abroad).
If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.
