Student Experience Manager
Key information
- Publication date:28 March 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Route de Berne 301, 1000 Lausanne 25
Join us and shape the future of hospitality today!
EHL's dynamic campuses form a unique network where passionate students, academics and industry experts from over 120 countries come together with a common goal: to develop and disseminate hospitality knowledge, while supporting the sector's continued growth.
We are constantly striving to improve the working environment and personal development opportunities for our more than 800 staff and teachers, who are among the most recognized experts in their respective fields. Since its foundation in 1893, EHL has been widely recognized by the industry and consistently ranked among the world's top hospitality management schools. Everything we do is based on our values of excellence, family and learning, and we are committed to bringing them to life in tangible ways for our employees.
The Undergraduate School at EHL oversees the academic journey of bachelor’s students, ensuring a high-quality educational experience rooted in hospitality excellence. It manages curriculum development, academic support, and student engagement throughout the program. The department works closely with faculty and industry partners to align learning with real-world expectations. Its mission is to shape well-rounded, globally minded professionals ready to lead in the service industry.
To join our amazing team, we are looking for a candidate who is not only skilled and passionate about hospitality but also aligns with our principles: transparency, accountability, collaboration, care, and experimentation.
The Student Experience Manager plays a crucial role in enhancing the overall student experience of the campus by providing comprehensive support and services that foster academic success, personal growth, and extracurricular engagement. The Student Experience Manager and its team has a close relationship with the students from Graduate and Undergraduate, to engage them and understand their needs. The Student Experience Manager’s goal is to ensure a high-level student experience and provide development solutions. You will work closely with the HBS Director of Operations to develop and implement initiatives that extend support beyond academics. T he Student Experience Manager is dedicated to creating a vibrant and enriching student experience , ensuring a seamless and engaging journey for all students.
What will you do?
- Oversee Extracurricular Programs by managing student committees, ambassadors, certification opportunities and onboarding of new students across the campuses and at all levels.
- Managing the team with Student Experience and Project Coordinators, ensuring high-quality program & experience delivery.
- Collaboration closely with various EHL departments and external stakeholders to ensure cohesive and impactful student experiences.
- Develop and implement KPI’s and strategies to enhance student engagement, retention, and satisfaction in collaboration with the HBS Director of Operations.
- Monitor budgets, and ensure guidelines are up-to-date.
- Collect and analyze feedback to assess the impact of initiatives and drive continuous improvement and development.
- Provide Student Support and visibility across campus. Act as a point of contact for students experiencing difficulties in their out-of-class activities.
- Participate in taskforces and non-academic disciplinary commissions to share expertise and feedback on key initiatives.
Who you are?
- You have a bachelor degree, a master is a nice to have.
- You have 7 to 10 years of professional experience, with experience working in an academic and/or customer facing environment.
- You have experience in event organization and planning.
- You have excellent IT skills (MS office, CANVA).
- You have strong leadership and people management skills.
- You have proven experience managing budgets.
- You have excellent organizational skills to oversee multiple programs and priorities simultaneously.
- You are process-oriented with a proactive, decision-making, and solution-driven mindset.
- You have a good understanding of student perspective / needs.
- You have respect for confidentiality and professional boundaries when dealing with sensitive matters.
- You have excellent interpersonal and communication skills with the ability to build effective relationships across diverse teams and stakeholders.
- You are fluent in French and English (C1).
What we offer?
We offer you a permanent contract within a business area of an educational institution, with exceptional employee benefits including free meals, an attractive number of days off, a parking space or public transport contribution, as well as access to various services and facilities.
We offer you responsibility, challenge, development opportunities and encouragement to help you achieve your professional and personal goals.
We offer you the opportunity to make a tangible impact on our students’, staff and partners’ experience as well as contribute to the growth of our institution.
You will enjoy being part of a passionate, multidisciplinary and talented team.
