Customer Service Logistics & Finance

Job Description:

About us

As a privately-owned, biopharmaceutical company, Ferring pioneers and delivers life-changing therapies that help people build families and live better lives. Our independence helps us cultivate an entrepreneurial spirit and long-term perspective that enables us to achieve growth and scale, while remaining agile and true to our ‘people first’ philosophy. Built on a 70-year plus commitment to science and research, Ferring is relentless in its pursuit of science that drives powerful discoveries and therapies to help people build families, stay healthy, and stand up to the world’s oldest enemy: disease.  

Every person at Ferring works together to change lives and help people build families. Our corporate teams offer empowering, innovative, challenging and rewarding careers – we are motivated to make a difference. To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organization and as professionals. Together we can influence the world around us to make life and work better.

Ferring+You

As Customer Service Logistics & Finance your role is to manage the local Market/ Supply Chain, supporting the Market to achieve profitable growth and meeting the needs of the customers and patients, ensuring efficient and smooth coordination between the function and all internal and external customers.

The main activities are linked to manage the demand planning, the product lifecycle and the full shipping operation partnering with designed LSP.

Your day at Ferring

• Ensure market forecasts reflect sales demand through understanding the market requirements and regular reviews. Prepare and facilitate the Market/ Cluster S&OP. 

• Be the main point of contact for Belgium, coordinating on supply, demand and critical issues for the market with the cluster head of Logistics

• Inventory reporting including preparation of reports, analysis of the data and effective issue resolution.

• Secure the right register and allocation for all Inventory/ Customers / in the ERP

• Lead the local customer service functions including but not limited to, order management, invoicing, returns, complaints, deviations and in-market transportation

• Manage contract and technical agreement with 3PL as well as budget allocated to 3PL services. Be the relationship manager for the 3PL accountable for excellent service and adherence to KPIs

• Align with Cluster Lead of Logistics on inventory parameters including safety stock, cycle stock and proactive obsolescence management.

• Collaborate with Regional/ Global SNO, Cluster Logistics, Local Regulatory Affairs, Local QA and Commercial teams to ensure market requirements and priorities are met for Change Implementations and New Launches.

• Lead and/or participate in projects aimed at improving sales, service levels and/or reducing costs.

• Control the budget assigned to our 3PL partner, ensuring services are provided at the highest level possible, monitoring KPI, improving processes to streamline the operation.

Behind our innovation…There’s You

• University degree in science, economics, or business or equivalent

• Minimum 5 years industry experience in supply chain, operation.

• Minimum 2 years in a role with regular interaction with senior management Previous

• Experience in warehousing and distribution, order to cash and/or distributor management

• Experience in Demand Planning and ERP Tools e.g., SAP, Oracle, Kinaxis as well as other data analysis tools APICS qualification an advantage Proven change management experience – including working with mind-set change/ focus

• Fluent in Dutch, French and English

SKILLS, ABILITIES & KNOWLEDGE

• Effective communication, persuasion and influencing including up to country senior management level

• Able to lead and participate in problem solving across functions, regions and businesses

KEY RELATIONSHIPS / LIAISON

• Cluster Logistics Lead:

  • Internal relationships: Cluster Logistics Lead / Finance Structure / Market BU Heads, Quality & Regulatory

  • External relationships: Customers & wholesalers / Warehousing & distribution companies / regional & Global SNO / Group Finance

People come first at Ferring

Our philosophy of “People come first at Ferring” is lived through every part of our business. ​Our mission is to develop treatments to care for others, while we also care for each other. We offer competitive total compensation, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

We want you to enjoy all that life has to offer, along with purpose-driven work. We have created an inclusive and flexible environment allowing employees to work both remotely and on-site, with unique benefits for employees and their families to live their best lives. ​

Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it’s Ferring + You.

Behind our purpose… There’s you

We are offering you the opportunity to join a company on a human scale with 16 employees, where you will be able to contribute your skills and personal qualities:

• A fixed-term contract for 9 months to be filled as soon as possible

• Attractive remuneration including 13 months and vacation allowance 

• A target-based bonus plan

If our mission and your vision are aligned, please apply!

We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.

Site:

Ferring Belgium (Brussels periphery)

Location: