Service Performance and Insights Analyst

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.  

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

OBJECTIVES/PURPOSE

• Works closely with IT teams, stakeholders, and vendors to develop ServiceNow and PowerBI reporting and dashboards
• Provide updates to DD&T leadership with Service Management Data Trends, KPIs and improvement opportunities.
• Deliver Takeda requirements for Service Management dashboards and reports at all levels – operational, managerial and executive.
• Work with department/project team members by supporting them to help to make Data related decisions.
• Work with relevant colleagues from Service Governance, ServiceNow and other platforms, Takeda BU/BFs to agree on reporting and dashboarding solutions, escalations, and delivery.
• Work under moderate guidance with your team to prioritize requirements within a clear framework.
• Plan own work to meet given goals and processes.
• Maintain relationships with team members in analyzing and supporting projects and ongoing operations.
• Work with multiple platforms such as ServiceNow reports, dashboards, performance analytics, Power BI and EDB

• Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)

• Ability to manage demand and priority
• Align with org KPIs and produce reports/dashboards accordingly

• Decision-making and Autonomy

• Independently take decisions or provide recommendations on structuring reports and dashboards
• Partner with Service Owners and leads to help realize value of services through reporting

• Interaction

• Drives Service Management process performance health governance
• Partners closely across Service Management, Delivery and Platform team.

• Complexity

• Assures that systems and technology enable the business and business processes, deliver information for decision making, or connect employees, customers, and suppliers with easy to use, available, reliable, serviceable, responsive and cost-effective systems and/or technology.
• Produces dashboards and reports to support achievement/improvement of SLAs and KPIs

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:  

• Bachelor's degree in Computer Science or a related field preferred or relevant systems experience.
• 4+ years of information systems experience in multiple areas of IT.
• ITIL accredited
• Experience of managing outsourced service providers
• Expert experience with ServiceNow Reporting and Performance Analytics, Microsoft Power BI, and SCRUM/Agile
• Ability to work comfortably and diplomatically across departments within a large international corporate environment
• Ability to communicate effectively with multiple levels including, managers and staff.
• Ability to partner effectively on cross-functional projects or teams.
• Ability to adapt across multiple functions including internal and external teams.
• Excellent planning, analytical and interpersonal skills.
• Demonstrated skills/results in the following:
• Communications
• Accomplishing results through others
• Business knowledge, analytical, and problem-solving skills.

• What Takeda Can Offer You

  • Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
  • At Takeda, you take the lead on building and shaping your own career.
  • Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

  BENEFITS:

  It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

  • Competitive Salary + Performance Annual Bonus

  • Flexible work environment, including hybrid working

  • Comprehensive Healthcare Insurance Plans for self, spouse, and children

  • Group Term Life Insurance and Group Accident Insurance programs

  • Employee Assistance Program

  • Broad Variety of learning platforms 

  • Diversity, Equity, and Inclusion Programs

  • Reimbursements – Home Internet & Mobile Phone

  • Employee Referral Program

  • Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

  ABOUT ICC IN TAKEDA:

  • Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

  • As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

  #Li-Hybrid

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