System Manager (Service Planning)

System Manager (Service Planning)

• Full-time

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

We are looking for passionate, committed and service-oriented individuals to join a dynamic team, helping us to plan, schedule, and monitor processes and services within our batch processing framework. Our mission is to ensure the swift and efficient execution of batch chains, meeting service levels and ensuring data readiness. We’re committed to continuous improvement, enhancing efficiency and automation to support sustainable growth in a challenging and rewarding environment.

Your key tasks

• Plan, Design, and Maintain: develop and manage complex batch processing chains
• Ensure Operational Standards: maintain standard operational conditions and update working instructions
• Oversee Batch Execution: control, manage, and escalate processing issues as needed
• Adhere to SLAs: ensure batch scheduling and processing comply with contractual service level agreements
• Drive Continuous Improvement: Identify and lead initiatives to increase process automation and efficiency
• Scheduler Tool Expertise: Serve as the go-to reference for the use, maintenance, and evolution of the batch scheduler tools

Given that our work involves handling data in Switzerland, we require applicants to be Swiss residents.

Qualifications

• Batch Process Planning: Proven expertise in planning and executing batch processes
• Scheduler Tools Proficiency: Familiarity with one or more scheduling tools/solutions (e.g., ZENA)
• Planning and coordination: Experienced in coordinating batch scheduling changes during project deliveries and maintenance activities
• Flexible Availability: Willingness to work flexible hours, including on-call duty, public holidays, and weekends
• Language Skills: Fluent in English, both written and spoken

It would be a real bonus if you have

• Avaloq Experience: Proven experience in one or more Avaloq technical operations roles

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

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