Flagship Boutique Director, High Luxury

About us

RETAIL
Experts is the leading Luxury Recruitment Experts in Switzerland & Internationally. We specialise in Luxury Retail, Wholesale and
e-Tailing, addressing the recruitment needs of companies active in Luxury and
Premium Consumer Goods, covering all professions, from junior associates to
senior executives, providing Permanent as well as Interim placement solutions.

POSITION

Lead business development for the boutique by creating and developing client relationships:

• Develop
  and execute the boutique client development plan of the Brand
  
• Lead
  the development of the boutique's Customer Excellence standards
  
• Drive
  sales and care service team to consistently achieve or exceed sales
  targets and KPI's
  
• Secure
  a strong knowledge of the boutique business and assess local market
  opportunities to implement a proactive and effective sales strategy
  
• Partner
  with the brand's Management Team to develop effective client strategies resulting
  in increased business opportunities
  
• Strategize
  and develop networking activities for the boutique team
  
• Develop
  and execute strategic events to enhance the client experience in and out
  of the boutique
  
  
  
  
  

Partner with regional and corporate partners to ensure
boutique success:

• Along
  with Management Team, define, communicate and monitor individual and team
  KPI's to further success
  
• Strategize
  with all Corporate departments (i.e., Retail, merchandising, marketing,
  etc.) to effectively communicate key messages, business opportunities and
  needs
  
• Lead
  Management Team to ensure fluidity of operations
  
  
  
  
  

Team Development & Management:

• Motivate
  and support the Boutique staff
  
• Communicate
  strategic brand initiatives by regularly conducting team meetings.
  Ensuring that staff is aware of Brand strategies, boutique targets and
  client experience best practices
  
• Educate
  and inspire boutique team with Brand knowledge, local/global competitive
  landscape and industry news
  
• Perform
  administrative and HR tasks including but not limited to commission
  accuracy check and overtime management
  
• Actively
  recruit and maintain talent pipeline for the boutique
  
• Lead
  Boutique Management and corporate partners (Retail Coaches and L&D) in
  order to elaborate and implement the coaching and training plan
  
• Partner
  with Management Team re the performance management process through
  regularly scheduled individual meetings including bi-annual performance
  reviews
  
• Assess
  potential and propose development opportunities in partnership with
  Management Team, HR and Career Committees
  
  
  
  
  

Prestige Business Development:

• Strategize
  outreach to local prestige market
  
• Cultivate
  Prestige Partnerships to increase prestige sales within the boutique
  
• Develop
  and implement a "backpack" strategy to promote prestige sales
  
  
  
  
  

Be a "Maison" Brand Ambassador:

• Uphold
  the Brand standards with the ability to project an approachable and
  professional image in personal appearance, manner, and demeanor
  
• Create
  a positive and productive boutique environment by leveraging both personal
  and team savoir-faire to create a highly collaborative network at all
  times both in person and via telephone
  
  
  
  
  

PROFILE

• Bachelor's
  degree in a business-related field or similar
  
• 7-10
  years of management experience, ideally in luxury retail or hospitality
  
• Required
  experience in managing direct reports (5-15 pers)
  
• Strong
  leadership skills
  
• English
  language fluency, Swedish and additional language skills are a definite plus
  
• Must
  be available to work retail hours (including week-ends), and travel for
  trainings, client events, as needed
  
• Excellent
  analytical, organizational, and interpersonal communication skills
  
• Enthusiastic
  approach with clients and colleagues
  
• Entrepreneurial
  spirit to develop their own business and build long lasting client
  relationships
  
• Creativity
  in developing new ways to motivate and develop a team
  
• Collaborative
  approach with ability to foster a united work environment with a "can do"
  attitude
  
• Strong
  understanding of client service needs and priorities (internal and
  external)
  
• Strong
  attention to details with the ability to handle multiple tasks
  simultaneously and with precision
  
• Ability
  to work in a fast-paced, evolving environment
  
• Intellectual
  curiosity and passion for learning
   
  
  

If this opportunity speaks to you and you can prove to have
the necessary background/experience in Luxury Retail or Hospitality, we'd be
very keen to get to know you. We invite you to apply online or connect with us
on LiN. We'll gladly be in touch for more information or a follow up.

We are looking forward to hearing from you!