IT System Specialist

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

We are looking for an IT Systems Specialists to maintain and improve our Guest processes, Onboard platforms and their integrated systems.

He/She will take care of our Onboard platform in Data Configuration, Analysis, Troubleshooting and Support for onboard business such as: F&B, Shorex, Spa, Guest, Crew, Safety, Security, Housekeeping, Finance, etc.

The Systems Specialist oversees and maintains production and testing systems; schedules legacy systems operations; monitors output and report distribution, performs a variety of tasks relative to assigned area of responsibility collaborating with Corporate, Managers and other IT Specialists.

• Analyses and elicits of business requirements for onboard platforms and their integrated systems.

• Gives support in planning, managing and delivering Onboard platforms and their integrated systems;

• Gives support in defining solutions aligned to business requirements;

• Ensure and overseeing all systems setting activities related to new buildings operations;

• Supports business for the updating, testing and measurement of the products evolution added to the systems;

• Set ups and update the PMS onboard through a steady maintenance interdepartmentally (Guest and Crew Service, Excursion, Spa, Finance, Retail, F&B, Dining, Safety and Security);

• Provides assistance and advice to the on-board departments involved in PMS settings;

• Experience in Cruise Industry (knowledge on Hotel Operations is a plus);

• At least 3 years’ hands-on experience in similar roles or equivalent experiences with IT Applications for Cruise Lines;

• Working knowledges of Retail and Reservation Systems (Oracle Simphony, Oracle Silverwhere, TCPOS or similar);

• Working knowledges of onboard Property Management Systems (PMS) and Ship Warehouse process (Oracle SPMS, Oracle MMS, Crunchtime or equivalent);

• Oracle, SQL/MySQL database Language skills;

• Knowledge of programming languages (Python, JavaScript or similar) is a plus;

• Knowledge of Automation and Reporting Tools (PowerAutomate, PowerBi, PowerApp) is a plus;

• Ability to manage priorities and meet deadlines in a timely manner;

• Good inter-personal and communication skills;

• Good organizational, problem-solving, and analytical skills;

• Versatility, flexibility and a willingness to work in a dynamic environment;

• Availability to travel and outside region residencies;

• Bachelor's degree required in Engineering, Computer Science (or equivalent);

• Fluent English and Italian. (spoken and written)

• Right to work in Italy

In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.