IT Support Technician

• EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide. The EPFL employs more than 6,000 people supporting the three main missions of the institutions: education, research and innovation. The EPFL campus offers an exceptional working environment at the heart of a community of more than 16,000 people, including over 12,000 students and 4,000 researchers from more than 120 different countries.
• EPFL's School of Engineering is now looking for an experienced IT Support Technician to join their IT-team onsite at EPFL's campus in Lausanne.

• IT Support: Deliver 1st and 2nd level IT support to onsite and remote users via walk-ins, emails, tickets, and calls, resolving both basic and complex issues.
• Hardware Management: Assist clients in IT equipment purchasing, configure, deploy, and maintain IT equipment (Windows, macOS, Linux) using fleet management tools. Diagnose and resolve hardware issues.
• Unified Communications: Provide support for videoconferencing tools, rooms and events.
• IT classroom Support: Set up and troubleshoot IT equipment and applications in IT classrooms.
• Software Support: Install, configure, and troubleshoot applications.
• Network Access: Manage user access and resolve connectivity issues.
• Inventory Management: Maintain accurate IT equipment inventory.
• Process Improvement: Work with internal/external IT teams to enhance support processes & automate tasks.
• Documentation: Actively maintain the IT documentation under the responsibility of the support team.

Required qualifications:

• Proven experience in Level 1 and Level 2 IT support with a strong customer service approach.
• Proficiency in deploying, managing and troubleshooting Windows, macOS, as well as Linux systems.
• Hands-on experience with fleet management tools, MDM, and technologies such as AD, LDAP, GPO.
• Experience with AV and videoconferencing tools (e.g., Zoom).
• Familiarity with IT support ticket management systems (ServiceNow) and support workflow.
• Knowledge of networking fundamentals (e.g. IP addressing, firewalls, port openings, VPN).
• Strong problem-solving and multitasking abilities.

Preferred qualifications:

• Experience in scripting and programming (shell scripting / Python).
• Knowledge of ITIL or similar industry best practices (incident / change management).
• Experience leading small-to-medium size IT projects.

• Work at a world-class institution ranked in the global top 10 for engineering and technology.
• Support for personal growth as an IT professional through trainings & courses.
• A supportive, flexible work environment promoting work-life balance, with 100+ sports activities nearby.
• Language courses relevant to your role.
• Diverse, multicultural working environment.
• Family-friendly policies, including child and education allowances and on-campus daycare.
• Discounts for public transport and car sharing services at reduced price.
• Commitment to sustainability and a greener future.

Further information:

• Work location: Ecublens campus, Lausanne. The work may occasionally require working also onsite at EPFL's other campuses (travel is compensated).

Ready to join our innovative team? Apply now with your CV and cover letter through EPFL's recruitment pages!

Contract Start Date : 05/01/2025

Activity Rate : 100,00

Contract Type: CDD

Duration: 1 year, renewable

Reference: 1335