Key Account Manager HAE
Publication date:
23 September 2024Workload:
100%Contract type:
Permanent position- Place of work:Warsaw
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Job Description
The KAM HAE will be responsible for the South & East region of Poland (Malopolskie/Podkarpackie/Lubelskie/Swietokrzyskie).
OBJECTIVES:
- Build strong stakeholders partnership, develop and monitor long-term relationships between Takeda, the account and the key stakeholders via value-based account planning and execution
- Manage market development and drive selling excellence to grow Takeda performance in the Accounts under responsibility within compliance and legal requirements.
- Establish cross-functional leadership via planning, engaging and implementing patient-centric solutions in designated territories and accounts
- Identify full territory understanding, deep stakeholders’ unmet needs understanding, propose & implement solutions via insights generation and value/evidence delivery •
- Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision makers and important local players
- Act as scientific partner with extensive therapeutical area expertise
- Act as an ambassador of the Takeda brand, vision and values
ACCOUNTABILITIES:
Value Based Account Management
- Understand the account situation, challenges and needs
- Formulate comprehensive, robust, insight-driven, individualized VB-KAM plans based on holistic approach
- Manage the account plan execution according to agreed timelines and budget
- Manage the qualification/treatment continuity process - partner to relevant stakeholders to ensure effective qualification process and cyclic renewals
- Drive Diagnostic solutions in the respective centers and ensure appropriate referrals if needed (DBS champion/ other novel diagnostic tools)
Cross Functional Leadership
- Prepare and lead the comprehensive and solution driven value-based account plans plan with internal x-functional teams involvement
- Proactively coordinate collaboration with all x-functional teams to ensure alignment in objectives and activities with accounts and external stakeholders
- In specific out of scope areas use appropriate referral path
- Referral due to specific access/commercial requests (procurement, tenders, supply-chain, promotion)
External Stakeholder Engagement
- Develop and solidify long-term relationships between Takeda and key strategic accounts and stakeholders
- Ensure KOL’s engagement in educational and scientific projects
- Proactively propose and implement territory communication plan using scientific data and diversified omni-channel mix
- Drive the appropriate territory communication/interaction platforms to share the knowledge and solutions – AdBoards, Expert’s panels etc.
Insights & Evidence / Solutions Excellence
- Identify key external stakeholders and develop deep understanding of their needs,
- Analyze patient pathways and Implement solutions/ address patient pathway bottlenecks (screening, diagnosis, initiation, monitoring and support)
- Respond to and facilitate responding to unsolicited requests from HCPs for scientific projects in line with company procedure
Understand market and treatment landscape
- Analyze territory sales and competitors together with customer behaviour.
- Track and communicate VB-APIs and performance metrics as defined in the account plan.
- Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies
- Gain and share customer insights through appropriate and relevant customer and account profiling (Market surveillance).
- Perform local marketing, sales analyses and gain patient flow insights.
- Form, execute and follow-up tactics and KAM plans in regards to strategies and objectives for business areas in a cost-effective way leading to best ROI.
- Report on deviations and progress to National Sales Manager or Business Unit Director.
- Weekly reporting, analyzing and following-up on activities in the CRM system.
- Develop and maintain a strong and effective relationships with external partners by taking a leadership role in the communication and liaison between all external customers.
- Execute patient-screening plans, drive and monitor diagnostic projects (DBS) and complete required documentation
- Raise disease awareness by executing local educational and diagnostic projects
- Identify and communicate basic understanding of healthcare systems across functions, including changes in the healthcare landscape- i.e. Drug Program changes
DIMENSIONS AND ASPECTS
Learning Agility & Growth mindset
- Looks for the best opportunities in work to build skills that align with current and future development needs
- Actively seeks information and help from all levels of employees across the organization
- Reflects on work experiences and how to apply the lessons learned from past experiences into current and future work
Cross functional collaboration
- Ability to work effectively in cross functional and virtual teams
- Ability to work effectively in multi-disciplinary teams
- Establish credible and long-lasting professional relationships and has personal impact through engaging respectfully and professionally
Self-starter & entrepreneurial mindset
- Shows initiative beyond what is assigned, always delivers the Extra Mile
- Identifies and creates new opportunities based on novel ideas
- Focus on personal accountability and ownership – constantly challenging oneself to take responsibility for continuous performance improvement and operational excellence
- Highly motivated and self-directed with ability to think innovatively & strategically, skillfully plan, manage and prioritize multiple projects independently; demonstrates resilience and flexibility
Results & Stakeholders oriented
- Execute efficiently the identified key activities and actions.
- Can do mentality
- Is able to anticipate stakeholders needs and is accountable and responsible to create value for them
Strong communication skills
- Ability to manage challenging conversations and handle objections
- Able to proactively interact and influence stakeholders to generate relevant content
- Effective listening skills
- Superior written and verbal communication skills
- Written and verbal English is an advantage
Manages Complexity – additional advantage
- Able to understand context dynamics (market, stakeholders, competitive context) to anticipate changes and stakeholder needs
- Make a good diagnosis of the situation from both a quantitative and qualitative perspective
EDUCATION, KNOWLEDGE AND SKILLS:
- University Degree
- Minimum of 3 years of industry experience
- Experience in managing customer relationships across the full spectrum of customer types in healthcare industry.
- Value Based Solutions execution & Value-Based Key Account Management Methodology
- Care pathway knowledge and different hospital practices
- Therapy GD Area scientific knowledge – additional advantage
- Clinical, commercial and regulatory policies – additional advantage
TRAVEL REQUIREMENTS:
Some travel required
Locations
Warsaw, Poland
POL - Poland Remote
Worker Type
Employee
Worker Sub-Type
Fixed Term (Fixed Term)
Time Type
Full time