Retail Supervisor Airport Zurich GTR - 100%
Lindt & Sprüngli (Schweiz) AG
Publication date:
22 March 2025Workload:
100%- Place of work:Zurich
Job summary
Join Lindt at Zurich Airport to drive sales and brand presence. Enjoy a supportive work environment and great benefits.
Tasks
- Oversee multiple points of sales, ensuring top revenue targets.
- Maintain brand image, merchandising, and compliance with guidelines.
- Foster strong relationships with Avolta for business growth.
Skills
- 5+ years in retail, with management experience in hospitality.
- Proven leadership and strong communication skills.
- Analytical with good organizational and Microsoft Office skills.
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What you do here
Responsible for overseeing multiple points of sales (POS) at Zurich Airport, including the Lindt Boutique (Flagship) and Island, in collaboration with Avolta. to achieve financial and branding objectives. Consistent with the short- and long-term strategy of the company, its employees and its customers, and ensuring the highest level of customer service possible.
Management & Organization
- Be responsible for the Lindt Boutique & Chocolate Island, including all POS at Zurich Airport while achieving top-line revenue targets in alignment with Avolta
- Ensure the right brand image, proper merchandising and adherence to brand guidelines
- Handle projects and additional tasks in alignment with Sales and Marketing teams
- Ensure optimal staff coverage in coordination with shop floor management and Avolta
- Be a role model for the Maître Chocolatier and staff, ensuring optimal service, collaboration, and follow-up of training and coaching activities
- Ensure compliance with all HACCP requirements
Sales & Retail Responsibilities
- Daily and monthly sales target setting in alignment with Avolta and follow-up per POS
- Responsible for achieving budgeted sales targets by proactively driving and motivating the team
- Regular briefing to the staff on POS on targets and sales achievement
- Regular alignment with the local Avolta shop floor team to ensure proper visibility and merchandising in line with brand guidelines
- Price and promotion monitoring across all POS
- Give regular updates on competitors and their performance
- Review and coordinate stock management with Avolta stock manager for all POS
Customer relation
- Build and nurture an excellent relationship with Avolta and FZAG to ensure seamless collaboration, drive business growth and enhance brand presence at Zurich Airport
- Act as the primary representative for Lindt in local Avolta meetings, effectively communicating brand strategies, aligning operational goals, and fostering mutually beneficial initiatives to maximize sales performance and customer engagement
Marketing responsibilities
- Coordinate with Lindt Marketing and third parties the implementation of in store activations
- Plan and organize samplings and trade marketing material deliveries
KPIs & Analysis
- Review stores' progress vs targets
- Monthly Sell-out analysis by POS and at SKU level to analyze performance and take corrective actions to optimize merchandising and drive results
Finance
- Process and follow up on invoices payment
- Follow-up on spent versus budget
When you fit in with us
Professional Background:
- 5+ years of experience in retail
- Several years of relevant work experience as a Shop Manager or in a comparable role in the hospitality/gastronomy sector
- Experience with HACCP-related topics
Skills & Competencies:
- Proven leadership qualities
- Strong communication and leadership skills with high customer orientation and entrepreneurial approach
- Professional appearance, friendly and proactive nature
- Flexibility regarding work schedules, resilience, and a strong sense of responsibility
- Persuasive and target-oriented sales personality
- Affinity for numbers and very good organizational skills
- Good Microsoft Office skills
Education Requitement:
- Degree in retail or college degree (university of applied sciences/hotel school)
- Other basic education is acceptable with sufficient relevant work experience (especially in customer-facing roles)
Language Requitement:
- Fluent in German and English (additional language is a plus)
Our extras
- Well-being
- Development
- Mobility and flexibility
- Family-friendly environment - properly insured
- Diversity and inclusion
- Perks and leisure activities
About us
We make the world a sweeter place.
We are currently represented in over 120 countries, with headquarters in Kilchberg. Our main markets are Europe and North America. Furthermore, Lindt & Sprüngli is accessible from every corner of the world thanks to its extensive global network of distribution partners, subsidiaries and almost 500 of its own Lindt boutiques.
Over 1000 dedicated people work at the Kilchberg, Altendorf and Olten sites. Every single one of us is important. Together as the Lindt team, we give our best every day and make the difference.
