Premier Technical Support Specialist with Arabic Language

Why Work at Lenovo

Description and Requirements

Join Lenovo’s Premier Technical Support team and be at the forefront of delivering exceptional service to our Premier Support customers. Based in Farnborough or Glasgow, you'll handle technical challenges across Lenovo’s product range—laptops, desktops, and tablets—providing expert remote troubleshooting and ensuring high first-time fix rates.

Supported by Technical Account Managers, you'll oversee cases from start to finish, ensuring outstanding follow-up and customer communication. You’ll report directly to the Technical Support Manager, contributing to an innovative team that values excellence and customer satisfaction.

Ready to elevate your technical career? Join us!

Responsibilities:

• Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
• Identifies the cause of hardware/software faults and provides a solution
• Resolve over phone or email or onsite via parts and engineer dispatch
• Working with the Technical Account Management team to monitor and tracks issues to ensure a speedy resolution.
• Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with other technical team members when relevant.

Monitors own ‘open case’ workload and drive to closure.

Requirements:

• Working Knowledge on Windows Operating Systems and MS Products
• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)
• A positive can-do attitude with exceptional time management skills, adjusting workloads to rapidly changing priorities
• Pro-active attitude and willingness to learn
• Effective communication skills able to demonstrate active listening at all levels - written and verbal
• Ability to multitask, prioritize own workloads and keep within set out SLA’s
• Effective communication skills at all levels - written and verbal
• Business Fluent English
• Business Fluent Arabic
• Shifts Sunday to Thursday or Monday to Friday dependent on business requirements
• An open and stimulating environment within one of the most forward-thinking IT companies.
• Flat structures and fast decision-making processes.
• A modern and flexible way of working to combine personal and professional life, working from home.
• An international team with a high focus on Gender Diversity.
• Attractive compensation package.